Cindy Bryant

Fostered strong partnerships with customers and service providers to effectively address their needs and concerns.

• Facilitated conflict resolution strategies to reengage churned customers and service providers.
• Utilized active listening and negotiation skills to de-escalate conversations, ensuring positive outcomes for customer and service provider interactions.
• Conducted investigations and enforced removal of individuals from the platform for misconduct.
• Evaluated refund requests and recalibrated provider payments to maintain financial accuracy.
• Delivered targeted coaching to front line agents to enhance handling of customer and professional inquiries.
• Fostered robust partnerships with clients and service providers to enhance collaboration and service delivery.
• Synthesized valuable insights from customer and service provider feedback for strategic product evolution discussions with leadership team.
• Facilitated professional and courteous communication through handling escalated calls and emails from customers and service providers.
• Provided comprehensive assistance to homeowners in executing home projects, ensuring access to necessary resources and information.
• Maintained comprehensive knowledge of product policies and procedures to ensure accurate information delivery to customers and service providers.
• Collaborated with team members to drive initiatives that boost performance and elevate customer satisfaction.
• Monitored and ensured adherence to performance metrics, including conversion rates, customer satisfaction ratings, and accuracy standards.
• Utilized designated systems to maintain comprehensive records of customer and service provider transactions and interactions.

• Engaged with clients as they entered the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
• Performed branch operations which included managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
• Provided proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
• Championed new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
• Educated clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
• Shared best practices across the supported branches to deliver a strong controls environment and exceptional customer experience

• Oversaw file management and ran assigned reports
• Utilized proper customer service and sales techniques to ensure an efficient and compassionate response to resident requests
• Collected all monies due and oversaw audit evictions, potential skips, and move-outs, walked units to evaluate occupancy and condition
• Communicated with outside legal counsel during the eviction process
• Finalized move in/out and renewals files and entered data into property management software, Yardi
• Oversaw resident renter’s insurance procedure
• Collected deposits and processed future resident applications
• Ensured the model/target apartments are ready for show
• Maintained a thorough knowledge of lease terms, unit specifications, availability, current market conditions, all company/community policies and ensured understanding of required application information, screening process, policies, and procedures
• Developed and maintain on-going resident retention programs

• Worked closely with clients to identify their needs, set goals, and create actionable plans for a healthier lifestyle
• Provided ongoing support, motivation, and encouragement to help clients stay on track and achieve their goals
• Educated clients on nutrition, exercise, stress management, and other aspects of healthy living
• Stayed updated on the latest health trends, research, and best practices to provide accurate and effective advice
• Offered practical tips and strategies for making sustainable lifestyle changes
• Monitored clients progress and adjust plans as needed to ensure continued improvement
• Designed and deliver wellness programs, workshops, or seminars to promote health and well-being
• Developed resources such as guides, handouts, and tools to support clients in their journey
• Built strong, trusting relationships with clients to facilitate open communication and effective coaching
• Addressed clients concerns and provided solutions to overcome obstacles
• Maintained accurate and confidential records of client interactions, progress, and plans
• Scheduled and managed appointments, follow-ups, and sessions efficiently
• Prepared reports and updates as needed
• Online sales and marketing of vitamins and nutritional products – shipping and receiving

• Ensured that the model/target apartments are ready for show
• Collected a deposit and process future residents’ applications
• Maintained a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies and ensured understanding of required application information, screening process, policies, and procedures.
• Utilized proper customer service and sales techniques, with a 64% closing ratio.
• Sales and marketing; maintained contact with all apartment locator services and local businesses to provide informational material
• “Shopped” surrounding or competing properties and conduct outreach marketing
• Developed and maintain on-going resident retention programs
• Created new move-in resident files and assisted with the ongoing file maintenance
• Handled resident requests and complaints compassionately and efficiently.

• Managed daily operations
• Apartment turnkey services
• Commercial Janitorial and Building Maintenance
• Hired and managed 67 employees
• Sales and marketing
• Built customer relationships; B2B
• Budgeting and finance
• Engaged in marketing, advertising and networking regularly