Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIANNA SALAZAR

Colorado Springs,CO

Summary

Detailed-oriented and results-driven customer service professional with a proven track record of delivering exceptional service. Skilled in handling complex inquiries, resolving issues, and building strong relationships with clients. Highly motivated and compassionate Patient Service Representative with [number] years of experience in the healthcare industry. Skilled in providing exceptional customer service, coordinating patient care, and ensuring a positive and efficient patient experience.

Overview

10
10
years of professional experience

Work History

Patient Access Specialist

UCHEALTH
04.2024 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and validated patient demographics and insurance information.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
  • Contacted insurance companies for patient medical billing operations.
  • Enhanced patient satisfaction by providing efficient registration and scheduling services.
  • Prepared patient identification band and completed admissions papers.
  • Reduced billing errors by verifying demographic information and updating records as needed.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Improved overall department performance metrics through consistent adherence to established protocols and procedures.
  • Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
  • Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
  • Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
  • Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Delivered support to medical staff in completion of patient paperwork.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Resolved customer complaints using established follow-up procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Engaged with patients to provide critical information.
  • Taught patients and families to use at-home medical equipment.

Patient Service Representative

Optum
05.2021 - Current
  • Consistently provided exceptional customer service to patients, addressing their needs and concerns
  • Proficiently managed patient inquiries, appointments, and administrative tasks, ensuring smooth operations
  • Successfully resolved and escalated patient issues, ensuring their satisfaction and promoting positive experiences
  • Collaborated with healthcare professionals to coordinate and facilitate patient care and services

COVID Screener

WSI
01.2020 - 05.2021
  • Conducted temperature screenings and administered health questionnaires to ensure Covid-19 safety protocols
  • Implemented and enforced social distancing measures and mask requirements in busy public spaces
  • Collaborated with healthcare professionals to identify potential Covid-19 symptoms and refer individuals for testing
  • Educated the public on Covid-19 prevention strategies and provided information on local resources

Insurance Agent

Blue cross blue shield
07.2020 - 11.2020
  • Successfully managed a diverse portfolio of clients and effectively resolved their insurance concerns
  • Demonstrated exceptional knowledge of insurance policies and recommended appropriate coverage options to clients
  • Collaborated with underwriters to negotiate terms, ensuring clients received the best possible insurance plans
  • Consistently met and exceeded sales targets, resulting in recognition for outstanding performance and achievements

Sales Associate

Deluxe/ checks unlimited
03.2018 - 05.2019
  • Proven track record of meeting or exceeding sales targets consistently
  • Extensive product knowledge and ability to effectively communicate product features and benefits
  • Strong customer service skills and ability to build and maintain strong relationships with clients

Sales Associate

Alorica/verison
08.2016 - 01.2018
  • Three years of experience as a Sales Associate in a retail environment
  • Proven track record of meeting or exceeding sales targets consistently
  • Extensive product knowledge and ability to effectively communicate product features and benefits
  • Strong customer service skills and ability to build and maintain strong relationships with clients

Sales Assistant

Target
11.2014 - 03.2016
  • Assisted customers in finding products and processing sales transactions
  • Demonstrated excellent customer service skills and product knowledge to ensure customer satisfaction
  • Managed inventory, restocked shelves, and organized merchandise displays to enhance the shopping experience
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment

Education

Pikes peak community
Colorado Springs, co

Pima medical
Colorado Springs, co

HIGH SCHOOL DEPLOMA -

Sierra high school
Colorado Springs, co
05.2012

Skills

  • Customer assistance
  • Effective communication
  • Problem-solving
  • Active listening
  • Empathy
  • Conflict resolution
  • Time management
  • Multitasking
  • Attention to detail
  • Adaptability
  • Patience
  • Payments
  • Quick learner

Timeline

Patient Access Specialist

UCHEALTH
04.2024 - Current

Patient Service Representative

Optum
05.2021 - Current

Insurance Agent

Blue cross blue shield
07.2020 - 11.2020

COVID Screener

WSI
01.2020 - 05.2021

Sales Associate

Deluxe/ checks unlimited
03.2018 - 05.2019

Sales Associate

Alorica/verison
08.2016 - 01.2018

Sales Assistant

Target
11.2014 - 03.2016

Pikes peak community

Pima medical

HIGH SCHOOL DEPLOMA -

Sierra high school

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BRIANNA SALAZAR