Brianna Sanders
New Iberia,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Server
The Cajun Table
11.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Quality Assurance Documentation Specialist
Metal Shark Boats
09.2021 - 11.2022
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Transmitted documents, organized revisions and tracked changes.
- Identified areas of weakness and recommended or implemented process improvements.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Bartender
Carabellas Bar
06.2020 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Front Desk Manager
Holiday Inn Express
02.2017 - 10.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
New Iberia Senior High School
05.2016
Skills
- Performance Improvement
- Quality Assurance Procedures
- Internal Audits
- High-Volume Environments
- Teamwork and Professionalism
- Energetic and Outgoing
- Conflict Mediation
- Database Maintenance
- Telephone Etiquette
- Personnel Management
Timeline
Server
The Cajun Table
11.2022 - Current
Quality Assurance Documentation Specialist
Metal Shark Boats
09.2021 - 11.2022
Bartender
Carabellas Bar
06.2020 - 10.2022
Front Desk Manager
Holiday Inn Express
02.2017 - 10.2021
High School Diploma -
New Iberia Senior High School
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