Brianna Sanders
Bojangles Sushi & Oyster Bar
New Iberia,LA
Summary
L. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Work History
Server/Bartender
1 Year 5 Months- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Handled cash transactions and processed payments efficiently while maintaining accurate financial records.
- Resolved customer complaints promptly, fostering positive relationships and loyalty among patrons.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Administrative Assistant
2 Years 8 Months- Coordinated scheduling and communication across departments to enhance operational efficiency.
- Managed office supplies and inventory, ensuring availability for daily operations.
- Developed and maintained filing systems, improving document retrieval processes.
- Assisted in the preparation of reports and presentations for executive meetings.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Quality Assurance Documentation Specialist
1 Year 2 Months- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Transmitted documents, organized revisions and tracked changes.
- Identified areas of weakness and recommended or implemented process improvements.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Developed and maintained quality assurance documentation for compliance with industry standards.
- Conducted thorough audits of documentation processes, identifying areas for improvement and implementing corrective actions.
Server
3 Months- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
4 Years 7 Months- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Built strong relationships with regular customers, enhancing loyalty and repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Front Desk Manager
4 Years 8 Months- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
9
Years of experience
Education
High School Diploma
Skills
Performance Improvement
Quality Assurance Procedures
Internal Audits
High-Volume Environments
Teamwork and Professionalism
Energetic and Outgoing
Conflict Mediation
Database Maintenance
Telephone Etiquette
Personnel Management
Timeline
Server/Bartender
Bojangles Sushi & Oyster Bar
11.2024 - 04.2026
Administrative Assistant
Genesis Behavioral Hospital
03.2023 - 11.2025
Server
The Cajun Table
11.2022 - 02.2023
Quality Assurance Documentation Specialist
Metal Shark Boats
09.2021 - 11.2022
Bartender
Carabellas Bar
06.2018 - 01.2023
Front Desk Manager
Holiday Inn Express
02.2017 - 10.2021
New Iberia Senior High School
High School Diploma