Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Sandifer

Summary

Dedicated and detail-oriented administrative professional with extensive experience in customer service, personal care, scheduling, and document management. Known for strong communication skills, exceptional problem-solving abilities, and a dependable work ethic. Quick learner with the ability to adapt to various roles while maintaining a professional and punctual demeanor.

Overview

9
9
years of professional experience

Work History

Secretary II

Wits Solution (USDA/NRCS)
05.2023 - 03.2025
  • Provided administrative and technical support for USDA/NRCS program contracting functions
  • Handled incoming calls and directed them appropriately
  • Maintained and updated employee contact information
  • Entered and maintained data in internal systems
  • Assisting visitors and responding to public inquiries
  • Ordered supplies and ensured maintenance of office equipment
  • Responsible for company vehicle maintenance
  • Supported event coordination and public affairs staff
  • Drafted and finalized administrative letters and reports
  • Reviewed and sorted incoming correspondence for the manager

Patient Scheduler (Remote)

Change Healthcare
04.2020 - 12.2022
  • Handled high call volume in regard to eligibility claims info and appointments
  • Verifying patient information and updating records in the healthcare system
  • Assessed and organized physician requests for continuing patient care including diagnostic testing, consults, and surgical procedures
  • Maintains current and up to date knowledge of patient scheduling software, policies and procedures for pre-registration, registration, and scheduling appointments
  • Utilized a computerized system to match physician/clinician availability with patient's preferences in terms of date and time
  • Pre-register all new patients, scheduling appointments and / or procedures with 95% accuracy.
  • Ensured HIPAA compliance and maintained patient confidentiality
  • Communicating with other departments to facilitate patient care and appointment logistics
  • Scheduled and verified appointments, strategies, procedures, and exams; documented data on patients' profiles utilizing Epic software
  • Obtains demographic data for the referring physician when patients are scheduled, including reason for visit
  • Verify insurance through patient provider portal
  • Resolved scheduling conflict and accommodated urgent appointment requests

License Examiner

Mississippi Department of Public Safety
07.2016 - 02.2021
  • Evaluated applicant eligibility for various license types
  • Issued driver's licenses, permits, and IDs following state regulations
  • Handled administrative duties including data entry and key management
  • Handled inbound and outbound customer calls in a fast-pace environment, providing solutions to inquiries, complaints, and technical issues
  • Maintained a high level of professionalism and customer satisfaction, achieving a 95%+ satisfaction rating
  • Informed the public of licensing procedures and required documentation
  • Processed Motor Voter applications in compliance with legal standards
  • Supported staff with travel vouchers and document filing

Education

Lanier High School

Skills

  • Customer Service & Support
  • Time Management
  • Data Entry & Document Management
  • High-Call Volume Management
  • Communication & Interpersonal Skills
  • Problem Solving & Conflict Resolution
  • HIPAA Compliance
  • Microsoft Office Suite / Epic Software
  • Appointment Scheduling
  • Billing & Insurance Verification
  • Leadership & Team Collaboration

Timeline

Secretary II

Wits Solution (USDA/NRCS)
05.2023 - 03.2025

Patient Scheduler (Remote)

Change Healthcare
04.2020 - 12.2022

License Examiner

Mississippi Department of Public Safety
07.2016 - 02.2021

Lanier High School

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Brianna Sandifer