Summary
Overview
Work History
Education
Skills
Websites
Hobbies
Timeline
BusinessDevelopmentManager

Brianna Santana

Brooklyn ,NY

Summary

Highly motivated Assistant Store Manager of Operations offering over 7 years working in the retail sales industry. Focused and professional demeanor with exceptional team leadership qualities & operational management capabilities. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Led team of employees by training on procedures, customer service & selling skills. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Always looking to improve & learn by taking on new challenges.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager of Operations

LEAP
New York, NY
11.2022 - Current
  • Oversees daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Coordinates daily operations and ensured efficient workflow throughout the store.
  • Conducts regular team meetings to discuss store performance and motivate employees.
  • Performs regular inventory audits to maintain accurate stock levels.
  • Trains new staff on operational procedures, product knowledge, and customer service practices.
  • Monitors employee performance to ensure compliance with company standards.
  • Handles complaints from customers by empathetically listening, recording details and offering solutions.
  • Assisted in recruiting, interviewing, hiring and training new staff members.
  • Provided feedback on employee performance reviews based on observations made during shift work.

Fulfillment Lead

Saks OFF 5th
New York , NY
06.2019 - 11.2022
  • Oversaw the processing of over 50-100 orders per day with proved record of success in achieving or outperforming production targets.
  • Maintained team standards for quality and productivity by personally picking, processing and packing orders for shipment.
  • Cautiously packed items with appropriate materials to prevent damage during shipping.
  • Keeps work areas clean, neat and in order for ideal productivity and worker safety.
  • Provided guidance and support to team members in order to meet daily goals.

Sales Support & Fulfillment Associate

Lord & Taylor, Flagship
New York , NY
06.2016 - 02.2019
  • Performed floor moves, merchandising and display maintenance to keep sales areas well-stocked and up-to-date.
  • Unboxed new merchandise and replenished shelves in appealing and structured arrangements to promote items.
  • Used proper equipment to do tasks such as; markdowns, re-ticketing, RTVs etc.
  • Controlled online orders by pulling ordered products in a timely manner.
  • Picked, packed and shipped out merchandise to customers.

Crew Member/Assistant Store Manager of Operations

Scoops (Grill & Dessert)
Ozone Park, NY
05.2014 - 03.2016
  • Managed currency and credit transactions in excess of $1000 daily while operating point-of-service (POS) computer system for automated order taking.
  • Trained, supervised and empowered staff by building a high-functioning team focused on stock management, visual merchandising and general store operations.
  • Sustained high standards of customer service by fulfilling their orders quickly and efficiently.
  • Developed loyal customer base/relationship and increased sales through personal attention to customers.
  • Upheld high standards of productivity and quality in all areas of operations.

Education

Bachelor of Arts - Business Communication

Baruch College of The City University of New York
New York, NY
12.2019

Associate of Arts - Business Administration

Stella And Charles Guttman Community College of The City University of New York, The
New York, NY
05.2016

Skills

  • Positive attitude
  • Good communicator (verbal & written)
  • Organized
  • Self-motivated
  • Computer skills (Excel, Google Sheets, Drive, Slides etc)
  • Time management
  • Teamwork/Team player
  • Problem-solving
  • Mentoring & coaching
  • Budgeting and cost control
  • Hiring and Training
  • Store maintenance
  • Operational Efficiency

Websites

Hobbies

  • Reading
  • Yoga/Gym
  • Bike riding
  • Roller Skating (learning)
  • Dancing (in my room)
  • Playing piano (just started learning)

Timeline

Assistant Store Manager of Operations

LEAP
11.2022 - Current

Fulfillment Lead

Saks OFF 5th
06.2019 - 11.2022

Sales Support & Fulfillment Associate

Lord & Taylor, Flagship
06.2016 - 02.2019

Crew Member/Assistant Store Manager of Operations

Scoops (Grill & Dessert)
05.2014 - 03.2016

Bachelor of Arts - Business Communication

Baruch College of The City University of New York

Associate of Arts - Business Administration

Stella And Charles Guttman Community College of The City University of New York, The

Similar Profiles

CREATE PROFILE
Brianna Santana