Nicholas J Pachell Jr
Poland ,OH
Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager of Operations
Lowes Home Improvement Warehouse
Boardman, Ohio
04.2025 - Current
- Managed daily operations to ensure efficient workflow in home improvement projects.
- Trained and mentored staff on best practices for customer service and safety.
- Coordinated inventory management to maintain optimal stock levels for products.
- Enforced compliance with safety regulations and company policies among team members.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Assistant Store Manager of Operations
Lowes Home Improvement Warehouse
Niles, Ohio
03.2024 - 04.2025
- Managed daily operations to ensure efficient workflow in home improvement projects.
- Trained and mentored staff on best practices for customer service and safety.
- Coordinated inventory management to maintain optimal stock levels for products.
- Oversaw scheduling to align workforce with peak customer demand periods.
- Implemented process improvements to enhance operational efficiency and reduce waste.
Assistant Store Manager of Operations
Lowes Home Improvment
Cranberry Township, PA
04.2023 - 03.2024
- Assisted in the development and implementation of store policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Performed regular inventory audits to maintain accurate stock levels.
- Provided customer service support, including resolving customer complaints and inquiries.
- Developed and implemented strategies to improve profitability, reduce costs, and increase revenues.
- Analyzed financial statements to identify areas of improvement and suggest corrective measures.
Specialty Assistant Store Manager/ SASM Council
Lowes Home Improv
New Castle, PA
06.2021 - 04.2023
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Front End Supervisor
Lowes Home Improvement
New Castle, PA
02.2020 - 06.2021
- Controlled cash movements and department expenses to maintain budgetary goals.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Managed team of 38 associates, promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system.
Sales Floor Supervisor
Lowes Home Improvement
New Castle , PA
06.2019 - 02.2020
- Assisted with training, development and mentoring of sales employees.
- Delegated tasks to maintain efficient workflow.
- Developed resources and tools to support sales associates in rendering exceptional customer service.
- Communicated sales goals and key performance indicators to employees.
- Coached employees on sales techniques and best practices, improving upselling 20%.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Cultivated lucrative relationships with clients through active engagement and issue resolution.
Sales Specialist
Lowe's Home Improvement
New Castle, PA
02.2018 - 06.2019
- Stayed up to date on all company products and services to support sales objectives.
- Write, completed and filed documentation to finalize sales.
- Met with customers to discuss needs and offered relevant options from company line.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Attended team meetings each month to voice concerns and offer constructive feedback to others.
- Worked as a team member to provide the highest level of service to customers.
Crew Leader/ Landscape
V and R Constucion
Boardman , OH
01.2008 - 02.2018
- Ensured that employees were adequately trained on processes and equipment use.
- Reduced downtime by maintaining equipment and reducing unnecessary maintenance.
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
- Led a team of 3-5to perform daily tasks in a timely matter.
Education
High School Diploma - College Prep
Austintown Fitch High School
2005
Skills
- Project management
- Solid communication skills
- Leadership development
- Dedicated team player
- Detail-oriented
- Oral and written communication
- Merchandizing
- Policies and procedures
- Financial goals
- Inventory control procedures
- Excellent time management
- Positive outlook
- Team leadership
Achievements
- Region 21 SASM Council Member
Chosen by Regional and District staff members to be part of a group of high performance sales leaders who support operation planning and strategic decision making. Our team developed resources, tools and gathered feedback to support specialty operations and sales.
Timeline
Assistant Store Manager of Operations
Lowes Home Improvement Warehouse
04.2025 - Current
Assistant Store Manager of Operations
Lowes Home Improvement Warehouse
03.2024 - 04.2025
Assistant Store Manager of Operations
Lowes Home Improvment
04.2023 - 03.2024
Specialty Assistant Store Manager/ SASM Council
Lowes Home Improv
06.2021 - 04.2023
Front End Supervisor
Lowes Home Improvement
02.2020 - 06.2021
Sales Floor Supervisor
Lowes Home Improvement
06.2019 - 02.2020
Sales Specialist
Lowe's Home Improvement
02.2018 - 06.2019
Crew Leader/ Landscape
V and R Constucion
01.2008 - 02.2018
High School Diploma - College Prep
Austintown Fitch High School