Overview
Work History
Education
Skills
References
Timeline
Generic

Brianna Schmaljohn

Seattle

Overview

12
12
years of professional experience

Work History

Sales Associate

Thunder Road Guitars
Seattle
03.2023 - Current
  • Helped customers find the right instruments for their needs, as well as provide history/information about guitars, amplifiers, guitar accessories and more.
  • Connected with local musicians to provide gear for their shows, as well as promote shows and events with customers.
  • Attended weekly team meetings to review performance goals, objectives, and expectations.
  • Greeting customers with open arms to create an inclusive environment for every musician of every skill level.
  • Maintained cleanliness of store environment including cleaning/polishing guitars, register area, folding shirts, cleaning bathroom.
  • Creating and fulfilling online orders both in store and international shipping.
  • Taking in store buy/sell/trade of guitars and equipment.

Crew Member

Trader Joe's
Seattle
03.2022 - Current
  • Received morning shipments, as well as write orders for multiple sections in the store.
  • Organized backstock for the sections I wrote, as well as maintain backstock for other areas of the store.
  • Operated cash registers, as well as process returns/exchanges.
  • Checking expiration dates on products daily to maintain product freshness and integrity.
  • Maintained a clean work environment to ensure safety standards were met at all times.
  • Trained new employees on store policies and procedures related to their job duties.
  • I am in charge of preparing weekly tastings which involve me cooking meals for the team that include new products to try.
  • I provide help with making sign art across the store.

Manager in Training

Lush Fresh Handmade Cosmetics
Seattle
06.2021 - 03.2022
  • Trained new hires on company policies, procedures, and the store mission.
  • Assisted the Store Manager with payroll, schedule making, sales goals, and ordering product.
  • Created reports detailing sales every week to provide insight of where we have exceeded expectations, and where we can improve.
  • Maintained inventory monthly both in the store, backstock, and off site storage.
  • I would oversee all floorsets and planogram resets.
  • Provided coaching and mentoring to team members on a regular basis.
  • Ensured compliance with all applicable laws regarding labor relations and safety regulations.
  • Lead by example by providing the expected customer service, which involved upselling and high conversion rates.

Shipment Lead

Bath and Body Works, Limited Brands
Seattle
09.2020 - 06.2021
  • Prioritized and guided team to reach sales goals through efficient product stocking.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues withing product shortages or overstocking.
  • Helped customers personally find their perfect fragrance for themselves and/or as a gift.

Supervisor

Starbucks
Kennewick
12.2019 - 10.2020
  • Performed weekly inventory checks to ensure the proper amount of food/beverages/supplies were met.
  • Developed strategies to help improve team efficiency, and happiness.
  • Opened/Closed the cafe which involves opening/closing tasks and holding keys to the cafe
  • Had extensive knowledge of the coffee, products, and how to make all beverages effectively.

Store Manager

Francesca's Collections
Seattle
04.2019 - 12.2019
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created a inclusive atmosphere for all my employees, and customers.
  • Oversaw all floorsets and planograms.

Supervisor

Bath and Body Works, Limited Brands
Kennewick
04.2018 - 04.2019
  • Developed strategies to improve team performance and productivity.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Recruited, hired, trained, mentored, and coached staff and new hires.
  • Performed interviews with new potential hires.
  • Provided excellent customer service to help customers find the perfect product.
  • Responded to customer questions regarding products, prices and availability.

Assistant Manager

Hot Topic
Kennewick
08.2017 - 04.2018
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Conducted interviews with potential hires.
  • Opened/Closed the store which involved creating daily reports, cash handling, and cleaning.
  • Offer credit cards at the cash register and on the sales floor.

Keyholder

Claire's Stores
Kennewick
11.2013 - 07.2017
  • Received shipments from the warehouse and processed them throughout the workday.
  • Replenished merchandise displays throughout the store as needed.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Opened/Closed the store which involved daily reports, cash handling and cleaning.
  • I did ear piercings for customers of all ages.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.

Education

High School Diploma -

Southridge High School
Kennewick, WA
06-2014

Skills

  • Excellent and Experienced Customer Service Provider
  • Inventory Management
  • Experienced POS Operation
  • Computer Savvy
  • Inclusive Team Leader
  • Skilled Visual Merchandiser
  • Very Dependable
  • Extremely Quick Learner
  • Eager To Learn And Succeed

References

References available upon request.

Timeline

Sales Associate

Thunder Road Guitars
03.2023 - Current

Crew Member

Trader Joe's
03.2022 - Current

Manager in Training

Lush Fresh Handmade Cosmetics
06.2021 - 03.2022

Shipment Lead

Bath and Body Works, Limited Brands
09.2020 - 06.2021

Supervisor

Starbucks
12.2019 - 10.2020

Store Manager

Francesca's Collections
04.2019 - 12.2019

Supervisor

Bath and Body Works, Limited Brands
04.2018 - 04.2019

Assistant Manager

Hot Topic
08.2017 - 04.2018

Keyholder

Claire's Stores
11.2013 - 07.2017

High School Diploma -

Southridge High School

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