Brianna Schwab
Jacksonville,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
Jacksonville, FL
04.2020 - 11.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered orders to customer doorsteps and business offices.
- Managed as many as 4 customer's delivery orders at once.
Manager in Training
McDonalds
Jacksonville, Florida
01.2020 - 04.2020
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Oversaw activities of 10-person team, disciplining and motivating employees to maximize performance.
- Increased performance levels in store.
Team Member
Whataburger
Jacksonville, FL
09.2019 - 12.2019
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Sought out ways to go above and beyond job requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Continuously checked products for quality assurance according to strict guidelines.
- Handled breakfast and lunch rush with upwards of 100 customers during peak hours.
Manager
Hardees
Sioux Falls, SD
06.2016 - 02.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed over 50 customer calls per day.
Manager in Training
Navy Exchange
Jacksonville, FL
09.2014 - 02.2016
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Proudly served more than 100 military members every day.
Crew Trainer/Manager in Training
Hardees
Charlottesville, VA
11.2012 - 06.2014
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed over 50 customer calls per day.
Sales Associate
Pets Unlimited
Mineral, VA
04.2009 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Managed over 50 customer calls per week.
Education
Associate - Health Sciences
American Military University
Charles Town, WV12.2022
High School Diploma -
Louisa Co. High School
Louisa, VA05.2011
Skills
- Time Management
- Customer Service
- Attention to Detail
- Quality Assurance Checks
- Investigating Complaints
- Staff Scheduling
- Implementing Policies
- Labor and Overhead Cost Estimation
- Front of House Management
- Money Handling
- Monitoring Food Preparation
- Profit and Loss Reporting
Timeline
Delivery Driver
DoorDash
04.2020 - 11.2021
Manager in Training
McDonalds
01.2020 - 04.2020
Team Member
Whataburger
09.2019 - 12.2019
Manager
Hardees
06.2016 - 02.2019
Manager in Training
Navy Exchange
09.2014 - 02.2016
Crew Trainer/Manager in Training
Hardees
11.2012 - 06.2014
Sales Associate
Pets Unlimited
04.2009 - 05.2011
Associate - Health Sciences
American Military University
High School Diploma -
Louisa Co. High School