Brianna Schwab
Jacksonville
Summary
Dependable food service worker with a solid background in various foodservice roles. Highly skilled in collaborating with team members to ensure timely and high-quality food preparation, resulting in increased patron satisfaction. Committed to delivering exceptional service and maintaining a clean and organized work environment. Dedicated professional consistently striving to exceed customer expectations and contribute to team success.
Overview
6
6
years of professional experience
Work History
Manager
Hardees
06.2016 - 02.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed over 50 customer calls per day.
Manager
Navy Exchange
09.2014 - 02.2016
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Proudly served more than 100 military members every day.
Crew Trainer/Manager in Training
Hardees
11.2012 - 06.2014
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed over 50 customer calls per day.
Education
Associate - Health Sciences
American Military University
12.2022
Skills
- Time management
- Customer Engagement
- Detail-Oriented Approach
- Quality Assurance Checks
- Issue Resolution Investigation
- Staff Roster Management
- Policy Implementation
- Currency Handling Expertise
- Task prioritization
- Quality assurance
- Problem-solving abilities
- Inventory control
- Scheduling coordination
- Record maintenance
- Guest Relations
- Foodservice standards
- POS operation
- Food presentation
- Cash handling expertise
- Till balancing
Timeline
Manager
Hardees
06.2016 - 02.2019
Manager
Navy Exchange
09.2014 - 02.2016
Crew Trainer/Manager in Training
Hardees
11.2012 - 06.2014
Associate - Health Sciences
American Military University
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