Brianna Schwoboda
Rockin Horse Cafe
Richville,MN
17
years of professional experience
Detail-oriented and reliable support professional skilled in customer service and conflict resolution. Experienced in fostering team collaboration to enhance workflow and guest satisfaction in high-pressure dining environments.
Work History
Waitress/Dishwasher/Bartender- Volunteer Work
16 Years 7 Months- Managed multiple tables efficiently while ensuring timely order delivery.
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on restaurant protocols and effective customer interaction techniques.
- Collaborated with kitchen staff to enhance menu offerings and streamline service.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area to meet health standards.
- Upsold daily specials, contributing to increased sales and enhanced dining experience.
- Implemented improved workflow processes resulting in reduced wait times for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Direct Support Professional
4 Years 1 Month- Provided direct assistance to individuals with disabilities, enhancing daily living skills and promoting independence.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans for clients.
- Conducted regular assessments to monitor client progress and adjust support strategies accordingly.
- Facilitated recreational activities, fostering social engagement and community integration for clients.
- Advocated for clients' needs within the community, ensuring access to resources and services.
- Oversaw documentation of client interactions, maintaining compliance with regulatory standards and quality assurance protocols.
- Maintained clean, safe, and well-organized patient environment.
Direct Support Professional
1 Month- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and mentored new staff on best practices in direct support services and client care protocols.
- Developed training materials that improved staff understanding of effective support techniques and service delivery models.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Certified Nursing Assistant
8 Months- Assessed patient needs to provide personalized care and support.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Assisted with daily living activities, promoting patient independence and comfort.
- Documented patient progress accurately, ensuring compliance with health regulations.
- Trained and mentored new nursing assistants on best practices in patient care.
- Implemented infection control protocols, enhancing safety standards within facility.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients.
- Advocated for patient rights and needs, fostering a respectful care environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma
Bachelor of Social Work - Social Work
Associate of Arts - Liberal Arts And Sciences Social Science Emphasis
Skills
Hospitality expertise
Customer service
Guest engagement
Handling complaints
Sanitation practices
Service prioritization
Order management
Cash handling
Cleanliness
Attention to detail
Service prioritization techniques
Quick recall
Team collaboration
Issue resolution
Decision-making
Complex problem-solving
Service optimization
Order accuracy
Health regulations
Regulatory compliance
Conflict resolution
Communication skills
Dependable attendance
Verbal and written communication
Timeline
Direct Support Professional
Productive Alternatives
12.2023 - 01.2024Read More
Direct Support Professional
Divine House Inc.
01.2020 - 02.2024Read More
Certified Nursing Assistant
Oak Crossing
04.2019 - 12.2019Read More
Waitress/Dishwasher/Bartender- Volunteer Work
Rockin Horse Cafe
01.2010 - CurrentRead More
Southwest Minnesota State University
Bachelor of Social Work from Social Work
Read More
Connections Academy
High School Diploma
Read More
Minnesota State Community And Technical College
Associate of Arts from Liberal Arts And Sciences Social Science Emphasis
Read More