Brianna Scott
Washington Dc,DC
Summary
Experienced Administrative Coordinator skilled in efficiently managing administrative duties, coordinating operations, and delivering exceptional customer service. Aims to foster a positive and productive work environment through effective communication, goal setting, and performance monitoring.
Overview
7
7
years of professional experience
Work History
Clinical Admin Assistant
TEKsystems
Washington, DC
03.2024 - Current
- Provide Assistants to Pre Kidney-Transplant Nurse Administratively To all assigned tasks
- Assist Hands on with in person New Patient and WL Pre Kidney Evaluations
- Assist with Hosting Virtual zoom meetings for new patients and waitlist patients
- Assist coordinators with sending PRA/HLA Kits
- Assist coordinators with scheduling Cardiology, Radiology, Vascular and Lab Drawn appointments
- Assist with sending letters out to patients regarding listing status, evaluation selection committee
- Decisions
- Email Patients to confirm emailed received that includes patients' evaluation zoom links, specific and necessary attachments
- Call patients to confirm attendance to waitlist and or new patient eval and appointments created by me per coordinator request
- Assist with retrieving records from E health and Kaiser Permanente
- Send consent forms via adobe.
Treatment Coordinator
TEND
Washington, DC
06.2022 - 03.2024
- As an Orthodontic Treatment Coordinator my responsibilities focus on collaborating with the members throughout every phase of their treatment
- Conducting Itero scanning Panoramic X-rays, and Ceph X-rays
- Coordinate orthodontic services with other dental and medical services
- Schedule new appointments and maintain treatment schedule
- Provide patients with proposed treatment plans and cost estimates
- Advise and educate patients on recommended treatment plans
- Answer orthodontic related phone calls and questions
- Provide support to dentists, surgeons and staff as needed
- Offer patients advice and materials necessary to maintain good dental health
- Greet patients upon arrival and makes them feel comfortable
- Prevent the spread of infection and disease by maintaining a surgically clean work environment
- Assist in updating and maintaining client dental records
- Compete all other duties as assigned
- Follow up with patients on payment plans and insurance coverage.
Treatment Coordinator
Dentistry for Children
Potomac, MD
03.2019 - 06.2022
- Greeting patients
- Communicating with insurance companies
- Organizing files and paperwork
- Explaining dental procedures to patients
- Maintaining communication with patients via email, mail, or phone
- ITero Scanning
- Creating Treatment plans
- Dolphin software experience
- OrthoFi Software experience
- Pre Auth to Insurance companies
- Upload Ortho photos to Invisalign or In Brace
- Chairside Assist Doctor in all procedures
- Document all detailed notes in treatment card
- Record all future appointments to be schedule when checking patients out
- Fit appliances, including spacers and elastics
- Send scans out to the lab to have appliances made i.e
- RX Forms
- Discuss oral hygiene and give instructions to all patients at every appointment
- Assisted with all hands-on procedures i.e
- Wire changes broken brackets so the Orthodontist can focus on other task - ensuring Monthly Income Goals were meet in the practice
- Communicate with front desk regarding early/late appliance deliveries in conjunction with appointment scheduling
- Dental sterilization of instruments
- Set-up All Ortho Procedure Trays for appointments the following day.
Dental Front Office Coordinator
TEKsystems
Washington, DC
03.2017 - 03.2019
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
Education
Certification - Expanded Functions Dental Assistant
Fortis College
High school diploma -
James Hubert Blake High School
Silver Spring, MDBachelors - Computer Science
University of Maryland Global Campus
Adelphi, MD07.2024
Associate's - Communications
University of Maryland Global Campus
Adelphi, MD05.2018
Skills
- Leadership
- Project Management
- Administration
- Communication
- Problem-solving
- Ability to perform in a high-pressure environment
- Experienced with computerized scheduling systems, and supervisory experience
- Excellent interpersonal and communication skills to facilitate and achieve operational goals and effectively resolve problems under stress
- Ability to work in teams and individually confidently
- Composes the ability to plan, organize, and prioritize multiple tasks
- Ability to deal effectively and professionally with a variety of individuals
- The ability to lead diverse teams, inspire collaboration, and develop individual team members' skills successfully to exceed individual growth to help meet company goals while also maintaining excellent customer satisfaction scores
- HIPAA Compliance Understanding
- Professional telephone etiquette
- Critical thinking abilities
- Time Management Capabilities
- Computer Software Proficiency
- Organizational Competencies
- Patient Confidentiality Maintenance
- Medical coding familiarity
- Data entry proficiency
- Patient Scheduling Expertise
- Conflict resolution techniques
- Interpersonal relationship building
- Healthcare Billing Knowledge
- Clinical Documentation Abilities
- Medical Office Procedures Mastery
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Patient Care
- ICD-10 Coding
Personal Information
Clinical/Front Office Administrative Executive
References
Available upon request.
Timeline
Clinical Admin Assistant
TEKsystems
03.2024 - Current
Treatment Coordinator
TEND
06.2022 - 03.2024
Treatment Coordinator
Dentistry for Children
03.2019 - 06.2022
Dental Front Office Coordinator
TEKsystems
03.2017 - 03.2019
Certification - Expanded Functions Dental Assistant
Fortis College
High school diploma -
James Hubert Blake High School
Bachelors - Computer Science
University of Maryland Global Campus
Associate's - Communications
University of Maryland Global Campus