Brianna Sedillo
Mesa,USA
Summary
Developed leadership and strategic planning skills in collaborative and dynamic environment, looking to transition into new field. Demonstrates strong capabilities in team coordination and process improvement. Aims to leverage these skills to contribute effectively in new role.
Offering key skills in leadership and problem-solving, eager to learn and grow in team-oriented environment. Brings solid foundation in project management principles and effective communication techniques. Ready to use and develop skills.
Developed skills in herbal medicine and holistic wellness in natural health setting, looking to transition into new field. Experienced in identifying medicinal plants and preparing herbal remedies, with focus on personalized care. Seeking to apply transferable skills in new and dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead/Retail Keyholder
Lane Bryant
02.2024 - 11.2025
- Led team to enhance customer service standards and improve sales performance.
- Trained and mentored new employees on product knowledge and sales techniques.
- Implemented visual merchandising strategies to increase product visibility and drive sales.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Collaborated with management on promotional events to boost store traffic and engagement.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Cultivated positive relationships with the team ensuring and creating a positive work environment enhancing the stores energy and attracted loyal clients.
- Built long lasting relationships with clients promoting longevity and stability for business and for the clients well being.
Intern- Herbal Apothecary
Southwest Institute of Healing Arts
02.2022 - 09.2022
- While interning for the Western Herbalism Programs' Private Apothecary, the experience consisted of organization, timeliness, customer service, leadership, partnership, and knowledge on the items in inventory.
- Responsibility was important for money handling and processing customer payments, as well as preparing and distributing customer orders.
- Supported client intake processes, streamlining documentation and improving efficiency.
- Conducted research on holistic health trends, contributing to program development initiatives.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Retail Sales Associate
Goodwill Industries
02.2023 - 12.2023
- Some of the duties required included to attend to the registers and assist in receiving and checking out customers with excellent customer service ensuring they have had a great shopping experience.
- This position requires responsible money handling, friendly and efficient customer service, and problem solving skills.
- Organized merchandise displays to enhance store aesthetics and maximize product visibility.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed sales transactions efficiently using POS systems, ensuring accurate cash management.
- Provided exceptional customer service, assisting shoppers with inquiries and product selections.
- Implemented strategies to improve customer engagement and create a welcoming shopping environment.
- Monitored store cleanliness and safety standards, addressing issues proactively to ensure compliance.
Education
Community College in South-Western Herbalism - South-Western Herbalism
Southwest Institute of Healing Arts
Tempe, AZ01.2023
High school diploma -
East Valley Academy
Mesa, AZ10.2020
Skills
- Work ethic and integrity
- Coaching and mentoring
- Cash Handling/ Money Management
- Conflict resolution
- Customer support/ Customer focus
- Organizational skills
- Time management
- Communication skills
- Presentation skills
- Attention to detail
- Workplace safety
- Patience and empathy
Languages
English
Personal Information
- Age: 20
- Gender: female
Certification
- Certified South-Western Herbalist, Botanica - 2023
Timeline
Team Lead/Retail Keyholder
Lane Bryant
02.2024 - 11.2025
Retail Sales Associate
Goodwill Industries
02.2023 - 12.2023
Intern- Herbal Apothecary
Southwest Institute of Healing Arts
02.2022 - 09.2022
Community College in South-Western Herbalism - South-Western Herbalism
Southwest Institute of Healing Arts
High school diploma -
East Valley Academy