Brianna Pulido Diaz
2111 Brandywine Rd,FL
Summary
Dynamic professional with a proven track record at St. Mary's Hospital for Children, adept in patient care and HIPAA compliance. Excelled in office administration at The Washington Center, enhancing operational efficiency. Skilled in critical thinking and customer service, significantly improving client retention and patient experiences. Demonstrates exceptional multitasking and classroom management abilities, fostering supportive learning environments.
Overview
7
7
years of professional experience
Work History
Medical Transporter
St. Mary's Hospital for Children
06.2023 - Current
- Collaborated with interdisciplinary teams to ensure seamless coordination of care for patients requiring transport services.
- Contributed to overall positive patient experiences within the healthcare setting by maintaining a consistently professional demeanor at all times.
- Navigated challenging situations involving difficult patients or unforeseen obstacles with patience, empathy, and adaptability.
- Proactively identified potential hazards within transport areas, taking appropriate measures to mitigate risks to both patients and staff members.
Teacher
Kiddie Academy
08.2022 - 06.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Server
On The Docks
12.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Elaia Estiatorio
06.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Office Administrator Coordinator
The Washington Center
08.2019 - 06.2021
- Maintained accurate financial records, processing invoices and tracking expenses to ensure budget compliance.
- Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
- Handled sensitive information with discretion while managing confidential employee records and company documents securely.
- Provided vital support during annual audits by preparing and organizing financial documents, demonstrating thorough knowledge of company policies and procedures.
Office Coordinator
The Hotel Hershey
11.2017 - 08.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Education
Bachelor of Science - Forensic Psychology
Keiser University
Fort Lauderdale, FL08.2024
Bachelor of Science - Legal Aid
The Washington Center
Washington06.2022
Skills
Patient Care
HIPAA Compliance
Route Navigation
Vehicle Maintenance
Schedule Coordination
Office Administration
Office Management
Customer Service
Languages
Spanish
Professional Working
Timeline
Medical Transporter
St. Mary's Hospital for Children
06.2023 - Current
Teacher
Kiddie Academy
08.2022 - 06.2023
Server
On The Docks
12.2021 - 08.2022
Server
Elaia Estiatorio
06.2021 - 12.2021
Office Administrator Coordinator
The Washington Center
08.2019 - 06.2021
Office Coordinator
The Hotel Hershey
11.2017 - 08.2019
Bachelor of Science - Forensic Psychology
Keiser University
Bachelor of Science - Legal Aid
The Washington Center
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