Vindya Jayawardhana

Work History

Wal-Mart Supercenter

01.2023 - Current

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Implemented loss prevention strategies, reducing instances of theft at checkout.

MLS BC Cruises

01.2022 - 11.2022

Contributed to improved operational efficiency by keeping accurate records of passenger information and documentation.
Reduced wait times at check-in counters through effective queue management strategies during peak periods.
Assisted in training new Cruise Pier Agents, sharing knowledge about best practices for optimal performance within the role.
Ensured timely departure of each sailing by managing an efficient boarding process for all passengers.
Collaborated with ship crew members to address guest concerns promptly and professionally.
Managed luggage handling processes effectively to minimize loss or damage, maintaining a high level of customer satisfaction.

Publix

08.2014 - 11.2022

Helped customers complete purchases, locate items, and join reward programs.
Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
Provided excellent service through active listening skills, addressing customers'' needs effectively .
Greeted all customers warmly to build welcoming and positive atmosphere within store.
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Increased sales by offering advice on purchases and promoting additional products.
Trained new employees on company policies, register operations, and effective communication techniques with customers.
Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.