Brianna Shields
Manor
Summary
Proficient in incident response and security monitoring, with a strong track record in client relationship management. Committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Ert Dispatcher
Allied Universal Security Services
Austin
06.2026 - Current
- Answered calls promptly to ensure swift response to emergencies
- Facilitated timely deployment of emergency response team for effective crisis management
- Answered emergency medical, hazmat, and non-emergency calls to effectively dispatch response team
- Wrote incident reports to document events and support response analysis
Dispatch Security Officer
Allied Universal Security Services
Austin
10.2024 - Current
- Monitored security systems to maintain facility safety and security.
- Received management recognition for outstanding customer service performance.
- Executed daily operational tasks with accuracy and efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
Acoount Manager
Level Up Promotions
Saint Louis
03.2023 - 09.2024
- Managed client accounts, enhancing satisfaction and retention through proactive engagement.
- Managed multiple accounts simultaneously, ensuring timely delivery and adherence to deadlines.
- Resolved client issues promptly to maintain strong relationships.
- Facilitated communication between clients and project teams, streamlining project execution.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed promotional strategies to enhance brand visibility.
Fulfillment Associate
Lowe's
Saint Louis
04.2022 - 03.2023
- Packed orders with precision to ensure timely shipment to stores and customers.
- Accepted and processed customer orders accurately to ensure timely fulfillment.
- Managed inventory levels to maximize product availability for customers.
- Conducted regular stock checks to prevent discrepancies in inventory records.
- Collaborated with team members to improve efficiency of fulfillment processes.
- Assisted customers with locating products and answering inquiries.
- Maintained a clean and organized work area to promote safety standards.
Ticket Sales Agent
Gateway Arch
Saint Louis
04.2020 - 04.2022
- Assisted guests with ticket purchases and inquiries, ensuring smooth transaction processes at Gateway Arch.
- Processed transactions using the ticketing system efficiently and accurately.
- Delivered exceptional customer service, significantly enhancing visitor experiences at the site.
- Educated visitors about the Gateway Arch's history and attractions during interactions.
- Collaborated with team members to ensure smooth workflow during peak times.
- Managed cash handling and balanced registers accurately to maintain financial integrity at the end of each shift.
Education
High School Diploma -
Fox Senior High School
Arnold, MO05-2023
Skills
- Security monitoring
- Incident response
- Incident handling
- Emergency response
- Access control
- Surveillance operations
- Operational efficiency
- Client support
- Client relationship management
- De-escalation techniques
- Report writing
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Ert Dispatcher
Allied Universal Security Services
06.2026 - Current
Dispatch Security Officer
Allied Universal Security Services
10.2024 - Current
Acoount Manager
Level Up Promotions
03.2023 - 09.2024
Fulfillment Associate
Lowe's
04.2022 - 03.2023
Ticket Sales Agent
Gateway Arch
04.2020 - 04.2022
High School Diploma -
Fox Senior High School