Assistant Office Administrator
Diamondback Transportation
01 2014 - 08 2025
Hi, I’m
BRIANNA SMITH
Columbus,Ohio
Summary
From hostess to kitchen manager, I’ve built my career on teamwork, hustle, and heart. I lead with empathy, serve with excellence, and energize every shift with a commitment to smooth operations and happy guests.
Work History
Diamondback TransportationWest Jefferson, OH
Assistant Office Administrator
01 2014 - 08 2025
Job overview
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
LakeSide PlazaChoctaw lake
Closing Manager
08 2018 - 12 2018
Job overview
- Streamlined nightly operations by effectively delegating tasks to team members and ensuring timely completion.
- Managed night audit procedures, verifying accuracy of financial transactions and identifying discrepancies for resolution.
- Implemented cost-saving measures without compromising quality or guest experience during overnight operations.
- Ensured safety and security of guests, employees, and property by monitoring surveillance systems and conducting routine patrols throughout the premises.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Red RobinHilliard Oh
Host/Server/Expo/CLC
10 2013 - 08 2018
Job overview
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Red RobinDublin ohio
Kitchen Supervisor
08 2017 - 12 2019
Job overview
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Managed scheduling to ensure full coverage during busy periods without overstaffing.
- Fostered team-oriented environment, leading to increased productivity and morale.
- Coached new hires in kitchen protocols, speeding up their integration into team.
- Coordinated with front-of-house team to ensure seamless service during peak hours.
- Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
Education
Columbia State Community College
Associates from Technology
07.2021
References
- Dr.David Kipp -London Animal Hospital
- 740-852-2921
- Stephaine Carner - Personal reference
- 252-734-7990
- Richard Navarah - GM Tuttle mall Red Robin
- 614-356-9221
- Erin Ronbeck - GM Hillard Red Robin
- 614-876-8223
- Jeffrey Karshner - Personal reference
- 614-573-6034
Timeline
Closing Manager
LakeSide Plaza
08 2018 - 12 2018
Host/Server/Expo/CLC
Red Robin
10 2013 - 08 2018
Kitchen Supervisor
Red Robin
08 2017 - 12 2019
Columbia State Community College
Associates from Technology