Brianna Smith
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated in Social Work with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
5
5
years of professional experience
Work History
Social Work Associate
Emerge Baltimore, Inc
01.2023 - Current
- Assist clients in identifying community resources and connecting with appropriate services.
- Facilitate peer support groups to help clients connect with others.
- Facilitate group therapy sessions to help clients develop coping skills and improve communication.
- Educate clients and families on mental health, wellness and recovery topics.
- Collaborate with other professionals to plan and coordinate care for clients.
CSR
Under Armour Global Headquarters
07.2021 - Current
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Adhering to company policies and scripts to consistently achieve call-time and quality standards.
Social Work Intern
Conversion Health Systems
09.2022 - 12.2022
- Interviewed clients to assess needs and determine most suitable needs and services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
Accounting Intern
Isaacs Accounting P.C
05.2019 - 10.2021
- Assisted with month-end closing and reporting duties.
- Completed closing and reporting functions and prepared journal entries.
- Applied principles of accounting to analyze financial information and prepare financial reports.
- Compiled monthly journal entries into general ledger system.
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
Sales Associate
Pandora Jewelry
05.2021 - 08.2021
- While being a sales associate, I engaged in friendly conversation with customer to better uncover individual needs.
- I generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Legal and Compliance Intern
The Baltimore Life Insurance Company
12.2019 - 01.2020
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Administrative Intern
The Baltimore Life Insurance Company
05.2019 - 08.2019
- Created and updated records and files to maintain document compliance.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Entered data into system and accurately updated customer accounts.
- Conducted research to assist with routine tasks and special projects.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Intern
Marisol Johnson StateFarm Insurance
06.2018 - 11.2018
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Designed presentations and marketing materials to promote insurance products.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Developed sales strategies to increase sales of insurance policies.
Education
Bachelor of Science - Social Work
Morgan State University
Baltimore, MD05.2023
Skills
- Microsoft Office
- Order Processing
- Conflict Resolution
- Research
- Customer Relations
- Case Notes
- Group Therapy
- Cultural Competency
- Community Resource Development
- Referrals and Networking
- Inpatient Services
- Case Management
- DSM-IV Knowledge
- Pyschosocial Assessments
- Cognitive Behavior Practices
- Document Verification
- Mental Health Resources
Timeline
Social Work Associate
Emerge Baltimore, Inc
01.2023 - Current
Social Work Intern
Conversion Health Systems
09.2022 - 12.2022
CSR
Under Armour Global Headquarters
07.2021 - Current
Sales Associate
Pandora Jewelry
05.2021 - 08.2021
Legal and Compliance Intern
The Baltimore Life Insurance Company
12.2019 - 01.2020
Accounting Intern
Isaacs Accounting P.C
05.2019 - 10.2021
Administrative Intern
The Baltimore Life Insurance Company
05.2019 - 08.2019
Customer Service Intern
Marisol Johnson StateFarm Insurance
06.2018 - 11.2018
Bachelor of Science - Social Work
Morgan State University
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