Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brianna Smith

Albany,Georgia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Caregiver

Work From Home
Albany, GA
05.2018 - 12.2021
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Customer Service Representative

Teleperformance USA
Albany, GA
06.2020 - 11.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Restaurant Team Member

Chick-fil-A
Albany, GA
08.2017 - 05.2018
  • Provided quality customer service with a friendly attitude.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Ensured all dishes were prepared according to restaurant standards.
  • Replenished condiments and other supplies at tables and stations.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Cleaned cooking equipment after use according to safety protocols.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Followed health code regulations when handling food items safely.
  • Conducted daily inventory checks to ensure adequate product was available.
  • Prepared food items such as salads, sandwiches, desserts., as needed.
  • Operated dishwasher following safety guidelines for cleaning dishes properly.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.

Education

Associate of Applied Science - Radiologic Technology

Albany Technical College
Albany, GA
05-2024

GED -

Albany Technical College
Albany, GA
02-2022

Skills

  • Health Education
  • Radiology
  • Diagnostic Imaging
  • Radiologic Imaging
  • Patient shielding techniques
  • Radiation safety
  • Patient Management
  • Patient Safety
  • HIPAA
  • Direct Patient Care
  • Patient Positioning
  • Relationship Building
  • Patient Advocacy
  • First aid and safety
  • Patient Companionship
  • Customer Service

Certification

American Heart Association Basic Life Support (CPR and AED) certification as of 9/30/2022

Timeline

Customer Service Representative

Teleperformance USA
06.2020 - 11.2020

Caregiver

Work From Home
05.2018 - 12.2021

Restaurant Team Member

Chick-fil-A
08.2017 - 05.2018

Associate of Applied Science - Radiologic Technology

Albany Technical College

GED -

Albany Technical College

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