Brianna Smith
Devils Lake ,ND
Summary
Dynamic professional with a proven track record at Conifer Healthcare Solutions, adept in HIPAA compliance and patient registration, coupled with exceptional customer service and conflict resolution skills. Excelled in fast-paced environments, enhancing patient care and satisfaction. Demonstrated leadership in team management and decision-making, significantly improving operational efficiency.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
12.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Lead Teacher
Cankdeska Cikana Community College Headstart
08.2020 - 10.2022
- Established positive relationships with 20 plus parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Manager
Burger King
11.2016 - 10.2018
- Managed and motivated 8 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Early Childhood Education
Cankdeska Cikana Community College
Fort Totten, ND05-2025
GED -
Adult Learning Center
Devils Lake 05-2017
Skills
- Submitting Insurance Notifications
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
Languages
English
Timeline
Patient Access Representative
Conifer Healthcare Solutions
12.2023 - Current
Lead Teacher
Cankdeska Cikana Community College Headstart
08.2020 - 10.2022
Manager
Burger King
11.2016 - 10.2018
Associate of Arts - Early Childhood Education
Cankdeska Cikana Community College
GED -
Adult Learning Center
Similar Profiles
Cashonda WilkinsonCashonda Wilkinson
Quality Assurance Lead at Conifer Healthcare SolutionsQuality Assurance Lead at Conifer Healthcare Solutions
Nicole PrasadNicole Prasad
Patient Access Supervisor at Conifer Healthcare SolutionsPatient Access Supervisor at Conifer Healthcare Solutions
Brenda ShinaulBrenda Shinaul
Appeals Nurse at Conifer Healthcare SolutionsAppeals Nurse at Conifer Healthcare Solutions