Open To Work
BRIANNA SMITH
Columbus,Ohio
Summary
Proficient in managing team dynamics and optimizing operational workflows across diverse roles. Demonstrated experience in troubleshooting quality control issues and enhancing customer service, leading to improved performance metrics and increased guest loyalty.
Overview
16
16
years of professional experience
Work History
Assistant Office Administrator
Diamondback Transportation
West Jefferson, OH
01.2014 - 08.2025
- Handled sensitive information with discretion, ensuring the confidentiality of company documents and personnel records.
- Addressed client inquiries via phone and email, providing outstanding customer service.
- Troubleshot delivery issues while maintaining high customer service standards.
- Optimized routes and monitored driver performance, leading to lower fuel costs for the company fleet.
- Initiated recycling program and promoted paperless processes to minimize environmental impact.
Kitchen Supervisor
Red Robin
Dublin, OH
08.2017 - 12.2019
- Developed and implemented strategies that enhanced restaurant performance, streamlined food preparation, and minimized waste.
- Monitored food preparation, production, and plating to ensure quality control.
- Controlled food costs and managed inventory to optimize resources.
- Managed scheduling to ensure adequate coverage during peak hours while preventing overstaffing.
- Fostered a team-oriented environment, improving productivity and morale.
- Coached new hires on kitchen protocols, expediting integration into the team.
- Collaborated with front-of-house staff to ensure seamless service during busy times.
- Conducted regular equipment maintenance checks to maintain safety and reduce downtime.
Lead Kennel Technician
Humane Society Of Madison County
West Jefferson, Ohio
01.2015 - 08.2018
- Supervised daily operations of animal care and shelter management.
- Coordinated feeding schedules to optimize nutrition delivery for all animals.
- Facilitated adoption process by guiding potential pet owners through available pets and ensuring suitable matches.
- Collaborated with volunteers to enhance community outreach programs.
- Established relationships with local veterinarians for timely medical interventions.
- Maintained detailed records of animal health, diets, and medications to support comprehensive care management.
- Administered medical treatments, including vaccinations and medications, to animals.
- Assisted with euthanasia procedures in accordance with established protocols.
Host/Server/Expo/CLC
Red Robin
Columbus, OH
10.2013 - 08.2018
- Uphold company standards, bolstering reputation among guests and peers.
- Served food and beverages promptly, prioritizing customer needs.
- Clarified menu items and recommended options addressing food allergy concerns.
- Adhered to food handling procedures and safety guidelines, ensuring the well-being of guests and team members.
- Collaborated with kitchen staff to ensure timely order delivery, resulting in satisfied customers.
- Trained new hires, guiding them on restaurant standards and best practices.
Stock Room Associate
Kohls Department Store
Hilliard, Ohio
01.2013 - 12.2015
- Processed shipments to ensure timely stock availability.
- Streamlined inventory management by organizing stock room efficiently.
- Assisted team members in efficiently locating merchandise for customer requests.
- Unloaded trucks, checked in merchandise, and stocked shelves with new items.
- Trained new associates on stock room procedures and protocols.
- Operated warehouse equipment safely to transport heavy items.
- Maintained cleanliness of stockroom through regular sweeping and cleaning of shelving units.
Sales Associate
JCPenney
Dublin, Ohio
03.2010 - 10.2013
- Delivered exceptional customer service to elevate shopping experience.
- Assisted customers in product location and offered tailored advice to boost satisfaction.
- Resolved customer complaints promptly and professionally, enhancing brand loyalty.
- Processed sales transactions accurately through the point-of-sale system to ensure efficiency.
- Maintained optimal inventory levels and organized merchandise displays for improved accessibility.
- Trained new employees on store policies and procedures to promote consistency.
Server
Pats Pizza and Pub
West Jefferson, Ohio
07.2009 - 08.2013
- Operated kitchen equipment to facilitate consistent food production.
- Maintained cleanliness and organization of food preparation areas.
- Accurately handled cash transactions and managed register operations.
- Managed customer phone calls to provide timely assistance with orders and menu inquiries.
- Prepared pizzas based on customer specifications, including topping selection.
- Supported team members with closing duties, including cleaning and cash counting.
- Assisted customers in purchasing lottery tickets and processing transactions.
- Maintained accurate inventory of lottery supplies and promotional materials to support sales efforts.
Education
Associates - Technology
Columbus State Community College
Columbus, OH07-2019
Skills
- Office administration
- Document management
- Order management
- Meeting coordination
- Time management
- POS operations
- Staff scheduling
- Staff training
- Quality control
- Customer support
- Attention to detail
- Organizational skills
- Staff training
- Critical thinking
- Guest interaction
- Office supply management
- Guest interaction
References
- Dr. David Kipp, London Animal Hospital, 740-852-2921
- Stephaine Carner, 252-734-7990
- Richard Navarah, GM Tuttle mall Red Robin, 614-356-9221
- Erin Ronbeck, GM Hillard Red Robin, 614-876-8223
- Jeffrey Karshner, 614-573-6034
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$17/hr - $1000/hrTimeline
Kitchen Supervisor
Red Robin
08.2017 - 12.2019
Lead Kennel Technician
Humane Society Of Madison County
01.2015 - 08.2018
Assistant Office Administrator
Diamondback Transportation
01.2014 - 08.2025
Host/Server/Expo/CLC
Red Robin
10.2013 - 08.2018
Stock Room Associate
Kohls Department Store
01.2013 - 12.2015
Sales Associate
JCPenney
03.2010 - 10.2013
Server
Pats Pizza and Pub
07.2009 - 08.2013
Associates - Technology
Columbus State Community College