Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Growth Operations Specialist
Comcast Cable
06.2023 - Current
Orchestrated marketing plans to drive growth strategies and acquire new customer, particularly targeting university students, resulting in over 40k new connects during seasonal Fall Rush in 2023
Contributed to the formulation and execution of annual and quarterly growth strategies and marketing plans
Controlled an $11M marketing budget, monitoring expenses to maintain program projects with budget
Managed the strategic customer communications program, utilizing email, SMS, and push notifications to target various acquisition segments
Conducted cohort analysis across key performance indicators to assess the effectiveness of previous marketing campaigns and guide future strategy enhancement
Collaborated closely with business units to define service offerings, packaging and pricing strategies aligned with overarching business goals
Supported both internal and external sales channels, identifying and pursuing new opportunities for business growth and expansion.
Prospect Activation Specialist
Comcast Cable
03.2022 - 08.2022
Identified and implemented appropriate design and product messaging for all collateral tactics
Implemented and managed the rollout of the west divisions collateral requests portal to track project requests in real time
Conducted in-depth research and created marketing collateral to support various campaigns
Supported the 2022 University strategy for off-campus and on-campus university marketing efforts, the Xfinity Pre-paid product, and multi-dwelling unit effort
Provided project status reports and updates to management and team members on a regular basis, as defined by the supervisor
Performed thorough market research and competitive analysis to understand and effectively communicate the product value proposition
Assisted and led a wide range of B2B marketing and communications activities including working with the events team and senior executives to produce supporting materials, including brochures, signage, videos, presentations, and templates for Comcast events.
Marketing Specialist
Energy Solutions Group
03.2021 - 03.2022
Executed new marketing programs; supported in optimizing marketing automation and lead nurturing processes through email, content, and social channel
Managed social media content, including scheduling, assigning tasks, motivating resources, and resolving problems
Partnered cross-functionally with product and engineering teams to ensure alignment across all communications.
Account Manager
Rittenhouse Communications Group
06.2020 - 09.2020
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions
Deescalated customer issues and concerns with prompt follow through
Managed and grew vital customers accounts, including contract review, production scheduling and customer engineering support.
Education
Bachelor of Science - Marketing And Business Analytics
Drexel University
Philadelphia, PA
Skills
Operational Efficiency
Planning and coordination
Cross-Functional Communication
Project Management
Annuity Sales Strategies
Budget Management
Vendor Management Abilities
Timeline
Growth Operations Specialist
Comcast Cable
06.2023 - Current
Prospect Activation Specialist
Comcast Cable
03.2022 - 08.2022
Marketing Specialist
Energy Solutions Group
03.2021 - 03.2022
Account Manager
Rittenhouse Communications Group
06.2020 - 09.2020
Bachelor of Science - Marketing And Business Analytics
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