Brianna Stanard
Fredericksburg,VA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Training and Orientation Supervisor
GEICO
01.2024 - Current
- Training and developing auto damage trainees through curriculum and the day to day life as an auto damage adjuster.
- Leading results for trainees to be above the required goal in preparation to promote them out of training and with their permanent team.
- Developing solutions for projects or day to day
MDP Auto Damage Adjuster
GEICO
11.2019 - 01.2024
- Developing supervisor and management skills by coaching teams of trainees and current adjusters towards hitting top goals.
Auto Damage Adjuster
GEICO
11.2019 - 10.2022
- Leading top results in customer service, reinspecting, and productivity.
Retention Specialist
GEICO
03.2019 - 11.2019
Customer Service Representative
GEICO
05.2018 - 03.2019
Front Desk Receptionist
Eastern Mennonite University
01.2015 - 05.2018
- Answer the telephone and coordinate daily campus visits.
- Communicate with prospective students, professors, and coaches in order to achieve and complete a perfect visit.
Server
Rocktown Kitchen
10.2017 - 02.2018
Summer Temp
GEICO
05.2015 - 08.2017
- This job consisted of mortgage changes and dealing with returned mail, and communicating with customers that their address was not correct.
Team Member
Charming Charlie
12.2016 - 01.2017
Hostess
Cracker Barrel
05.2016 - 08.2016
- Hostess, Greeting guests, seating guests, putting guests on the waiting list, handing out menus, making sure a guests experience is perfect.
Babysitter
01.2010 - 01.2016
- Babysitting family members children while the parents are out or on vacation from up to a day to a week at a time.
- Helping the children with their homework, fixing meals, and keeping them entertained.
Cashier
McDonald's
01.2012 - 01.2014
- Interacting with customers in order to fulfill orders, working as a cashier or taking orders and giving out food for drive-thru.
Cashier
Belvedere Plantation
01.2012 - 01.2013
- Working as a cashier to help enhance the experience of visitors who came to Belvedere Plantation and fulfilling their orders.
Education
Associate's - Business Administration
Germanna Community College
Fredericksburg, VA05.2025
BA - Biology for Occupational and Physical Therapy with Neuroscience and Psychology Minor
Eastern Mennonite University
Harrisonburg, VA05.2018
Advanced Diploma - undefined
Spotsylvania High School
Spotsylvania, VA01.2014
Skills
- Data collection
- Data entry
- Call Center
- Workday
- Customer Service
- Auto estimating
- SharePoint
- Adobe Acrobat
- Communication Skills
- Analysis skills
- Windows
- CCC
- Research
- Time Management
- Data Entry
- Negotiation
- Google Docs
- Service writing
- Organizational Skills
- Schedule development
- Department organization
- Customer service
- Goal oriented
- Attention to detail
- Expectation setting
- Verbal and written communication
- Process monitoring and improvement
- Decision-making
- Training and mentoring
- Policy and procedure development
- Conflict resolution
- Public speaking
- Project management
- Payroll processing
- Workflow management
- Task delegation
- Team building
Certification
- Property and Casualty License, 05/01/18, 03/01/20
- North Carolina Appraiser License
- Rhode Island Appraiser License
- Pennsylvania Appraiser License
- New York Appraiser License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Training and Orientation Supervisor
GEICO
01.2024 - Current
MDP Auto Damage Adjuster
GEICO
11.2019 - 01.2024
Auto Damage Adjuster
GEICO
11.2019 - 10.2022
Retention Specialist
GEICO
03.2019 - 11.2019
Customer Service Representative
GEICO
05.2018 - 03.2019
Server
Rocktown Kitchen
10.2017 - 02.2018
Team Member
Charming Charlie
12.2016 - 01.2017
Hostess
Cracker Barrel
05.2016 - 08.2016
Summer Temp
GEICO
05.2015 - 08.2017
Front Desk Receptionist
Eastern Mennonite University
01.2015 - 05.2018
Cashier
McDonald's
01.2012 - 01.2014
Cashier
Belvedere Plantation
01.2012 - 01.2013
Babysitter
01.2010 - 01.2016
BA - Biology for Occupational and Physical Therapy with Neuroscience and Psychology Minor
Eastern Mennonite University
Advanced Diploma - undefined
Spotsylvania High School
Associate's - Business Administration
Germanna Community College
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