BRIANNA THOMAS
Round Rock
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated and hardworking with a passion for building community.
Overview
5
5
years of professional experience
Work History
Hiring Manager
I Am Ready Swim
04.2023 - Current
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Customer Support Advocate II
brightwheel
06.2021 - Current
- Educating brightwheel customers about the product and finding solutions for their pain points
- Resolving a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisting with development and improvements of internal processes
- Working cross-functionally with the Sales, Customer Success and Product/Engineering teams
- Maintaining established high performance metrics and stellar customer satisfaction ratings.
Preschool Teacher & Social Media /Marketing Assistant
Firefly Community School
05.2019 - 05.2021
- Provided guidance to children and taught them to become kind, compassionate humans
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Educated students in foundational concepts such as shapes, numbers, and letters
- Created content for Facebook and Instagram accounts.
Multimedia Journalist/News Reporter
WGXA News
09.2018 - 05.2019
- Pitched stories to editorial staff in content areas of breaking news, education, and local politics
- Conducted interviews with people of various backgrounds/demographics within the community
- Filmed and edited footage on AVID Media Central software for nightly broadcast
- Collected information to create scripts for air
- Created content for website and social media traffic.
Education
Bachelor of Arts - Communications/Sociology
The University of Texas At San Antonio
San Antonio, TX05.2018
Skills
- Technical Support
- Slack, Intercom, Salesforce
- Critical Thinking
- Microsoft Word
- Conflict Resolution
- Customer Communication and Empathy
- Live Chat
- Interviewing and Prescreening
- Interdepartmental Team Collaboration
Timeline
Hiring Manager
I Am Ready Swim
04.2023 - Current
Customer Support Advocate II
brightwheel
06.2021 - Current
Preschool Teacher & Social Media /Marketing Assistant
Firefly Community School
05.2019 - 05.2021
Multimedia Journalist/News Reporter
WGXA News
09.2018 - 05.2019
Bachelor of Arts - Communications/Sociology
The University of Texas At San Antonio
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