Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Thomas

Leesville,LA

Summary

Correctional/Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers; Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Claims Associate

Teleperformance USA
09.2023 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.


Contractor

Brandpoint Services
05.2023 - 08.2023
  • Utilized advanced tools and equipment to complete complex remodeling projects with precision and speed.

Correctional Officer

The Geo Group
07.2022 - 04.2023
  • Supervising and monitoring detainees in living, recreation, dining, and visitation areas.
  • Coordinate their movement ( conducting counts and providing emergency response as needed ).
  • Make sure sure program activities stay safe and supervise labor crews.
  • Conduct shakedowns for contraband materials.
  • keep daily logs on detainees.
  • Safeguarding personnel, critical assets, and recording visitor information.
  • Knowledge of protective systems and techniques
  • Provide prompt and appropriate assistance to those who have been injured, ill, or have suffered trauma.
  • Report any maintenance or repair needs to keep the facility clean.
  • Operating barriers to secure buildings and access points
  • Observed detainee behavior to prevent crime, escape attempts and other dangerous activities.
  • Performing installation access control and using physical access control equipment
  • Granting access to persons and vehicles with appropriate authorization.
  • Preventing damage and trespass through enforcement of security policy of regulation
  • Firearm handling .

Sales Associate

Its Fashion Metro
04.2022 - 07.2022
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Direct Sales Executive

Altice USA
06.2021 - 01.2022
  • Collaborated closely with sales representatives to communicate goals, delegate assignments and optimize strategies.
  • Exceeded group objectives by successfully leading and coaching sales professionals.
  • Coached and developed entry-level sales professionals into highly successful closers.
  • Assigned, managed and tracked more than [Number] leads per month.
  • Sold products and services in field for [Type] company.

Rural Carrier Associate

USPS
01.2021 - 05.2021
  • Drove [Type] vehicle and delivered mail to rural locations.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Followed strict package safety standards to protect customers and team members.
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Distributed parcels and letters across [Number]-mile daily route of homes and businesses.

Secretary

Nabors Transportations
03.2014 - 04.2020
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Processed documents and materials for dissemination to appropriate parties.

Education

GED -

Gary Job Corps

Medical office administration -

Bluecliff College

Skills

  • Visitation guidelines understanding
  • State and federal laws knowledge
  • Crisis management
  • Non-violent intervention
  • Occupational hazards and safety precautions
  • Strategic planning and organization
  • Ethical standards of conduct
  • File and record maintenance
  • Inmate rights
  • Trained in defensive tactics
  • Excellent problem solver
  • First aid and CPR certified
  • Behavioral disorders familiarity
  • Crisis Prevention Intervention (CPI)
  • Courtroom practices familiarity
  • Restraint techniques
  • Armory and key control
  • Product Knowledge
  • Observation
  • Safety
  • Claims Processing
  • Microsoft Office
  • Policy understanding
  • Policy Knowledge
  • Teamwork and Collaboration
  • Documentation skills
  • Attention to Detail
  • Customer Service
  • Active Listening
  • Data Entry
  • Prior authorization processing
  • Data Entry Software

Certification

  • MEDICAL OFFICE ADMINISTRATIONS

Timeline

Claims Associate

Teleperformance USA
09.2023 - Current

Contractor

Brandpoint Services
05.2023 - 08.2023

Correctional Officer

The Geo Group
07.2022 - 04.2023

Sales Associate

Its Fashion Metro
04.2022 - 07.2022

Direct Sales Executive

Altice USA
06.2021 - 01.2022

Rural Carrier Associate

USPS
01.2021 - 05.2021

Secretary

Nabors Transportations
03.2014 - 04.2020

GED -

Gary Job Corps

Medical office administration -

Bluecliff College

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