Brianna Thomas
Petersburg,VA
Summary
Dedicated and highly compassionate professional with a diverse background spanning healthcare, customer service, food hospitality, and business operations. Proven track record of taking total ownership of job responsibilities.
Overview
5
5
years of professional experience
Work History
Psychiatric Technician
Central State Hospital
11.2025 - Current
- Monitored patient behavior and reported changes to healthcare team.
- Implemented therapeutic interventions under supervision of licensed staff.
- Assisted in daily living activities to promote patient independence.
- Maintained accurate documentation of patient progress and incidents.
- Utilized de-escalation techniques to manage challenging behaviors effectively
Cleaning Business
Myself
06.2025 - Current
- Executed thorough cleaning of residential homes to ensure a tidy living environment. following safety rules
- Communicates with clients to understand their specific needs and schedules
Customer Service Representative
Sheetz
10.2023 - 11.2025
- Assisted in training new staff on service protocols and systems.
- Managed cash transactions accurately to maintain financial integrity.
- Collaborated with team members to optimize shift operations and workflow.
- Maintained cleanliness and organization of kitchen workspace, adhering to safety regulations.
- Prepared and assembled ingredients for menu items, ensuring quality and freshness standards.
Fast Food Crew Trainer
Mcdonalds
12.2021 - 10.2023
- Trained new crew members on operational procedures and customer service standards.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
Education
High School Diploma -
Hopewell High School
Hopewell06.2024
Associate of Science - Nursing
Brightpoint Community College
Chester, VA2028
Skills
- Incident documentation
- De-escalation techniques
- Therapeutic communication
- Customer engagement
- Customer service
- Workplace safety
- Financial transactions
- Cash handling
- Team management
- Critical thinking
Timeline
Psychiatric Technician
Central State Hospital
11.2025 - Current
Cleaning Business
Myself
06.2025 - Current
Customer Service Representative
Sheetz
10.2023 - 11.2025
Fast Food Crew Trainer
Mcdonalds
12.2021 - 10.2023
Associate of Science - Nursing
Brightpoint Community College
High School Diploma -
Hopewell High School