Brianna Tinsley
East Dublin,US
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Enmarket
Dublin, GA
06.2024 - Current
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Order Filler
Best Buy Distribution Center
Dublin, GA, US
11.2022 - 01.2023
- Was in charge of organizing, palletizing, and transporting completed packages
- Used an RF scanner to select items from the appropriate bins
- Double-checked the accuracy of the product load and transported it safely throughout the warehouse
- Communicated with floor managers to determine merchandise placement
- Selected products from designated locations using RF Scanner to fulfill customer orders
- Packed products according to company specifications, using appropriate materials
- Placed packed boxes on conveyor belts to be transported to shipping stations
- Installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport
- Labeled boxes, crates, and containers with accurate order information, destinations, and codes to reduce shipping errors
- Reduced fulfillment errors by quickly picking items to the appropriate bins with RF scanners
- All overstock was stacked and transported to storage areas
- Kept an eye on aisles and floor areas for neatness and organization so that forklifts could operate efficiently throughout the warehouse
- Carefully packed products in appropriate-sized boxes to avoid shifting and damage during transportation
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
Customer Service Cashier
Love's Travel Stop
Dublin, GA, US
06.2021 - 05.2022
- Answered questions about store policies and concerns to support positive customer experiences
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Assisted customers in locating and selecting merchandise in any store department
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Helped customers by answering their questions and completing their requests
- Educated customers about promotions to increase sales
- Counted drawers quickly and accurately at the start and end of each shift
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Checked customer prices and processed sales by scanning barcodes
- Counted money in drawers at the start and end of each shift
- Kept track of transactions and greeted customers as they entered and exited the establishment
- Handled customer complaints and kept the checkout area clean and tidy
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
Sales Associate
Walmart Supercenter
Dublin, GA, US
01.2021 - 07.2021
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor
- Observed customer behavior in order to spot security threats and report them to supervisors
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Organized displays and stocked shelves to draw customers' attention to specific items
Education
Associates In Nursing - Nursing
Oftc
Dublin, GAHigh School -
East Laurens High School
East Dublin, GA06.2021
Skills
- Sales background
- Retail sales customer service
- Retail sales
- Data Entry
- Packing
- RF Scanner
- Stocking
- Communication
- Team Work
- Time Management
- Order Picking
- Cashiering
- Customer Service
Retail merchandising
Time management skills
Currency counting
Cash register operation
Order taking
Basic math skills
Product restocking
Cleaning and sanitizing
Product knowledge
Proficient in [Software]
Customer assistance
Receipt and refund issuance
Product and service sales
Certification
First Aid/CPR
Timeline
Cashier
Enmarket
06.2024 - Current
Order Filler
Best Buy Distribution Center
11.2022 - 01.2023
Customer Service Cashier
Love's Travel Stop
06.2021 - 05.2022
Sales Associate
Walmart Supercenter
01.2021 - 07.2021
Associates In Nursing - Nursing
Oftc
High School -
East Laurens High School