Hi, I’m
Brianna Toure
Powder Springs,GA
Summary
Detail-oriented Certified Nursing Assistant with successful healthcare training and experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
6
years of professional experience
1
Certification
Work History
Home Business
Child Caregiver
01.2022 - Current
Job overview
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Amazon
Customer Data Analyst
03.2019 - 12.2022
Job overview
- Utilized data visualization tools to effectively communicate business insights.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
El & Ann Associates
Customer Relations Manager
01.2023 - Current
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Liaised between customers and organization with particular focus on working with sales department.
- Managed customer relations on ongoing basis to maximize customer retention.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Education
American University
Master of Arts from Strategic Communications
05.2018
Skills
- Respectful and Compassionate
- Time Management
- Housekeeping
- Multitasking and Organization
- Dementia Care
- First aid and safety
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Patient Care
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Customer Relations Manager
El & Ann Associates
01.2023 - Current
Child Caregiver
Home Business
01.2022 - Current
Customer Data Analyst
Amazon
03.2019 - 12.2022
American University
Master of Arts from Strategic Communications
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