BRIANNA VACA

Experienced and results-driven Customer Service Supervisor with 6 years in the health insurance industry. Adept at managing and mentoring customer service teams, resolving escalated issues, and ensuring compliance with regulatory standards. Proven ability to improve team performance, enhance customer satisfaction, and streamline service processes. Strong communicator with a focus on problem-solving and delivering a positive member experience.

Responsible for overseeing team performance, assist with training new hires, and ensuring high-quality service delivery to our members. Tracked performance metrics and provide ongoing coaching to team members for continuous improvement. Collaborate with cross-functional teams to address complex customer concerns, improve workflows, and maintain excellent customer satisfaction levels.

Responsible for providing exceptional service to health insurance members by addressing inquiries regarding claims and explaining benefits and coverage options. Assist customers with policy details, billing questions, and claim status updates. Handle complex issues with professionalism, ensuring accurate resolution and adherence to company policies and regulatory requirements. Maintain detailed records of interactions, track issues, and escalate problems when necessary.

Responsible for overseeing the organization and flow of merchandise on the sales floor to ensure a visually appealing and well-stocked store. Lead a team in receiving, sorting, and organizing inventory, ensuring products are displayed according to company standards. Coordinate the stocking of shelves, floor resets, and promotional displays, ensuring items are readily available for customers. Monitor inventory levels, assist in stock replenishment, and work with store management to optimize product placement for maximum sales. Provide guidance and training to team members on product knowledge, merchandising techniques, and store procedures.

Responsibilities include supervising and motivating staff, assisting with inventory management, ensuring high levels of customer service, and maintaining store cleanliness and organization. Support scheduling, training new employees, and monitoring sales floor activities to ensure operational efficiency. Work closely with store management to implement promotional strategies, track sales performance, and address customer concerns. Gain hands-on experience in staff development, problem-solving, and store administration while preparing for a supervisory role.

Responsible for providing exceptional customer service while supporting sales operations and maintaining a well-organized store. Assist customers with product selection, answer inquiries, and process transactions. Support inventory management by restocking shelves, conducting stock checks, and ensuring merchandise is accurately displayed. Collaborate with the sales team to meet store sales targets and contribute to a positive and efficient store environment.