Brianna Veizaga
Alhambra,USA
Summary
Experienced healthcare professional with over 14 years of track record, committed to delivering exceptional patient service. Proficient in managing patient interactions and efficiently resolving issues. Collaborative team player prioritizing results and readily adapting to changing needs. Strong communication skills and problem-solving abilities. Highly regarded for reliability and flexibility.
Overview
15
15
years of professional experience
Work History
Patient Services Representative III- Referral Coordinator
Children’s Hospital Los Angeles
09.2023 - Current
- Schedule and obtain authorization for consultation, labs, and diagnostic imaging
- Coordinate transmittal of pathology specimens and documents
- Constant communication with internal and external physicians to ensure smooth transition for families
- Field questions from patients’ parents and respond in a timely manner
- Manage lifecycle execution for long-lead retrieval of records
Academic Coordinator/Administrative Assistant
UCLA Health Doheny Eye Center
04.2020 - 09.2023
- Organize calendars for multiple faculty members and conference rooms
- Maintain faculty CVs, dossiers, licenses and memberships
- Coordinate conference travel plans- registration, travel, lodging
- Collaborate closely with purchasing on faculty reimbursements, office supplies and purchase orders
- Point of contact for fellowship- interview, on-boarding, orientation, rotation schedule
Patient Services Representative II- Financial Counselor
Children’s Hospital Los Angeles
01.2010 - 04.2020
- Verify insurance and obtain authorization for Hematology infusions, blood transfusions and labs
- Maintain Infusion Center schedule
- Settle plan of action when authorizations are not secured within an acceptable timeframe
- Communicate with nurse care managers in various clinics within the hospital
- Triage phone calls for providers/urgent line/financial
- Communicate with patients on a daily basis via office visits, telephone, and e-mail
- Manage and maintain surgery schedule
- Reconciliation of contract/ clinic payments
Education
High School Diploma -
Downey High School
Downey, CA01-2006
Skills
- Able to complete tasks unsupervised
- Insurance verification
- Exemplary problem solving skills
- Patient registration
- Superb ability to interact with a variety of personalities
- Appointment scheduling
- Exceptional organizational skills
Languages
Spanish
Timeline
Patient Services Representative III- Referral Coordinator
Children’s Hospital Los Angeles
09.2023 - Current
Academic Coordinator/Administrative Assistant
UCLA Health Doheny Eye Center
04.2020 - 09.2023
Patient Services Representative II- Financial Counselor
Children’s Hospital Los Angeles
01.2010 - 04.2020
High School Diploma -
Downey High School
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