Brianna Veizaga
Alhambra,CA
Summary
Dynamic Patient Services Representative with exceptional organizational skills and a proven track record at Children’s Hospital Los Angeles. Adept at problem-solving and managing complex schedules, I excel in communication and collaboration, ensuring seamless transitions for families while maintaining high standards of service.
Overview
15
15
years of professional experience
Work History
Patient Services Representative III- Referral Coordinator
Children’s Hospital Los Angeles
Los Angeles, USA
01.2023 - Current
- Schedule and obtain authorization for consultation, labs, and diagnostic imaging
- Coordinate transmittal of pathology specimens and documents
- Constant communication with internal and external physicians to ensure smooth transition for families
- Field questions from patients’ parents and respond in a timely manner
- Manage lifecycle execution for long-lead retrieval of records
Academic Coordinator/Administrative Assistant
UCLA Health Doheny Eye Center
Pasadena, USA
01.2020 - 01.2023
- Organize calendars for multiple faculty members and conference rooms
- Maintain faculty CVs, dossiers, licenses and memberships
- Coordinate conference travel plans- registration, travel, lodging
- Collaborate closely with purchasing on faculty reimbursements, office supplies and purchase orders
- Point of contact for fellowship- interview, on-boarding, orientation, rotation schedule
Patient Services Representative II- Financial Counselor
Children’s Hospital Los Angeles
Los Angeles, USA
01.2010 - 01.2020
- Verify insurance and obtain authorization for Hematology infusions, blood transfusions and labs
- Maintain Infusion Center schedule
- Settle plan of action when authorizations are not secured within an acceptable timeframe
- Communicate with nurse care managers in various clinics within the hospital
- Triage phone calls for providers/urgent line/financial
- Communicate with patients on a daily basis via office visits, telephone, and e-mail.
- Manage and maintain surgery schedule
- Reconciliation of contract/ clinic payments
Education
High School Diploma -
Downey High School
Downey, CA01.2006
Skills
- Exceptional organizational skills
- Able to complete tasks unsupervised
- Exemplary problem solving skills
- Proficient in Word
- Proficient in Outlook
- Proficient in PowerPoint
- Proficient in Excel
- Superb ability to interact with a variety of personalities
Timeline
Patient Services Representative III- Referral Coordinator
Children’s Hospital Los Angeles
01.2023 - Current
Academic Coordinator/Administrative Assistant
UCLA Health Doheny Eye Center
01.2020 - 01.2023
Patient Services Representative II- Financial Counselor
Children’s Hospital Los Angeles
01.2010 - 01.2020
High School Diploma -
Downey High School
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