Brittany Stanley
Glendale,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable and dedicated when working alone or as part of team with commitment to consistently providing high quality work.
Overview
5
5
years of professional experience
Work History
Patient Financial Services Representative
Banner Thunderbird Medical Center
Glendale
03.2017 - 12.2018
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
- Verified patients' insurance and payment methods during admissions
- Developed rapport with patients to discuss sensitive financial matters in a professional manner and counseled patients on financial obligations associated with their medical care
- Worked closely with insurance companies to ensure accurate reimbursement for services rendered
- Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service
- Documented all interactions with patients regarding billing issues in a timely manner.
Surgical Clerkship Coordinator
Banner University Medical Center
Phoenix
12.2015 - 03.2017
- Analyzed and calculated test results from students throughout the year to measure academic success and monitor student performance to identify and determine appropriate interventions for students who need additional assistance
- Main support to Surgery Clerkship Director in the areas of curriculum development, instructional strategies, and classroom management working closely with students at the University of Arizona-Phoenix
- Organized lectures and simulations for the surgical UA students and assisted director in developing lesson plans that aligned with surgery clerkship requirements
- Prioritized and organized tasks to efficiently accomplish goals
- Provided administrative support to surgeons and communicated schedule changes effectively throughout the department when necessary.
ER Registration Clerk
St. Luke's Medical Center
Phoenix
08.2015 - 12.2015
- Greeted patients and entered patient demographic and financial data into computer system accurately for registration process
- Verified insurance coverage and obtained authorizations as needed
- Collected co-payments and other payments from patients
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members
- Accurately completed all necessary paperwork related to patient registration process such as forms, consent documents.
Financial Counselor
Arrowhead Hospital
Glendale
10.2013 - 08.2015
- Answered incoming calls from patients regarding billing inquiries and used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements to resolve any customer service issues
- Counseled patients on potential financial liabilities and payment requirements associated with their medical care
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data
- Reviewed daily reports to identify specific insurance companies needed to communicate with in order to obtain patient hospital authorization to ensure accurate reimbursement for services rendered.
Education
Some College (No Degree) - Nursing
Arizona State University
01-2011
High School Diploma -
Peoria High School
Peoria, AZ01-2009
Skills
- Excellent Customer Service
- Consistent Professionalism
- Conflict Resolution
- Time Management
- Great Communication Skills
- Exceptional Organizational Skills
- Strong leadership Abilities
References
References available upon request.
Timeline
Patient Financial Services Representative
Banner Thunderbird Medical Center
03.2017 - 12.2018
Surgical Clerkship Coordinator
Banner University Medical Center
12.2015 - 03.2017
ER Registration Clerk
St. Luke's Medical Center
08.2015 - 12.2015
Financial Counselor
Arrowhead Hospital
10.2013 - 08.2015
Some College (No Degree) - Nursing
Arizona State University
High School Diploma -
Peoria High School
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