Open To Work
Latesa Edwards
Miramar,FL
Work Preference
Summary
Dedicated Patient Financial Services Representative with expertise in HIPAA compliance and customer service. Proven ability to enhance patient satisfaction and streamline processes, ensuring accuracy in billing and insurance verification.
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Overview
32
32
years of professional experience
Work History
Patient Financial Services Representative
Memorial Hospital Miramar
Miramar, FL
03.2023 - Current
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
- Fostered positive relationships with patients, empathetically addressing their financial concerns and reinforcing facility's commitment to quality care.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Improved accuracy of patient billing through meticulous verification of insurance coverage and benefits.
- Analyzed customer financial records to determine appropriate payment plan.
- Maintained accurate records of customer accounts, payments and payment plans.
- Managed patient check-in and check-out processes efficiently, enhancing workflow efficiency.
- Assisted patients with insurance verification and billing inquiries, improving overall service quality.
- Collaborated with medical staff to streamline communication and improve patient care coordination.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Completed clerical duties and tasks for clinic administration.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Referral Coordinator/Front Desk Receptionist
Neuroscience Consultant
Aventura, FL/
03.2018 - Current
- Coordinated referrals between healthcare providers and patients to streamline access to neuroscience services.
- Managed appointment scheduling, ensuring timely follow-ups for all referred patients.
- Enhanced patient experience by providing clear communication regarding referral processes and expectations.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
- Supported healthcare providers with timely access to patient referral information, aiding in better clinical decision-making.
- Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
- Facilitated team-oriented approach to patient care, ensuring all stakeholders were informed about referral statuses.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Coordinated appointments and meetings, optimizing schedules for staff and clients.
- Maintained accurate records of visitor logs and package deliveries for security compliance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and software systems, enhancing team performance.
- Developed workflow improvements that increased efficiency in daily administrative tasks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Organized and maintained files and records to ensure up-to-date documentation.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Assisted patients with insurance verification and billing inquiries, improving overall service quality.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments.
Education
High School Diploma -
Hallandale High School
Hallandale, FL06-1996
Skills
- Customer service
- Verbal and written communication
- Teamwork orientation Patient registration
- Insurance verification Filing and data archiving
- Payment collection and Teamwork Problem-solving
- Multitasking and Updating customer accounts
- Financial documentation
- Debt repayment negotiation and ,Paperwork processing
- Account monitoring and Self motivation
- Task prioritization and Excellent communication
- Multitasking Abilities and Reliability
Timeline
Patient Financial Services Representative
Memorial Hospital Miramar
03.2023 - Current
Referral Coordinator/Front Desk Receptionist
Neuroscience Consultant
03.2018 - Current
High School Diploma -
Hallandale High School