Donna Rue
Frontier Dermatology
Lebanon,OR
5
years of professional experience
Competent Accounts Receivable Specialist bringing 30 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.30
Work History
Patient Financial Services Representative
5 Years- Coordinated insurance verification processes, reducing claim denials through diligent follow-up with payers.
- Processed patient billing inquiries, ensuring accurate and timely responses to enhance patient satisfaction.
- Maintained detailed records of patient accounts, improving data accuracy for billing and collections.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Reduced outstanding patient balances, implementing effective follow-up strategies that encouraged timely payments.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into the system for interdepartmental access and review.
- Generated and distributed monthly customer statements.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Education
High School Diploma
Medical Transcriptionist - Medical Office Specialist
Skills
Medical billing
Claims processing
Insurance verification
HIPAA compliance
Accurate payment posting
Payment processing
Payment collection
Managing delinquent accounts
Data entry proficiency
Updating customer accounts
Multitasking
Customer service
Customer account updates
Strong communication
Effective communication
Data entry
Self-motivation
Effective patient interaction
Data entry skills
Managing delinquent accounts
Timeline
Patient Financial Services Representative
Frontier Dermatology
07.2019 - 07.2024Read More
Linn Benton Community College
Medical Transcriptionist from Medical Office Specialist
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Philomath High School
High School Diploma
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