Brianna Velazquez
Amelia,OH
Summary
Highly accomplished and results-driven Customer Service Professional with over a decade of experience consistently exceeding customer expectations and driving satisfaction.
Proven ability to build strong customer relationships, resolve complex issues, and implement strategies to enhance the customer experience across diverse industries.
Overview
11
11
years of professional experience
Work History
Food and Beverage Server
Belterra Park and Gaming
Cincinna, OH
03.2017 - 10.2024
- Developed customer service standards and trained personnel in customer service procedures.
- Provided customer service in a professional manner.
- Ensured compliance with health and safety regulations.
- Trained new employees to perform their duties.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Implemented feedback from customers to improve service quality and menu offerings.
- Verified guest satisfaction with meals, and suggested additional items to increase restaurant sales.
- Assisted other servers as needed during peak hours, or special events.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Calculated charges, issued table checks, and collected payments from customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Restaurant Server
Skyline Chili
Cincinnati, OH
02.2016 - 03.2017
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Complied with safety procedures when handling food items or cleaning materials.
- Processed payments from customers using cash registers or POS systems.
- Prepared checks, itemizing total meal costs and taxes.
Restaurant Server
Frisch's Big Boy
Cincinnati, OH
08.2013 - 02.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Accurately tallied checks at the end of each shift.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Processed payments from customers using cash registers or POS systems.
Education
High School Diploma -
Clermont North Eastern
Batavia, OH05-2016
Skills
- Customer assistance and interaction
- Positive and friendly attitude
- Client relationship building
- Goal-oriented
- Payment processing
- Upselling
- Complaint handling
- Order accuracy
- Training and mentoring
- Exceptional interpersonal communication
- Problem-solving
- Time management
- Leadership skills
- Multitasking
- Proficient in Microsoft 365
- Computer literacy
Timeline
Food and Beverage Server
Belterra Park and Gaming
03.2017 - 10.2024
Restaurant Server
Skyline Chili
02.2016 - 03.2017
Restaurant Server
Frisch's Big Boy
08.2013 - 02.2015
High School Diploma -
Clermont North Eastern