Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Villatoro

Las Vegas,NV

Summary

Dedicated professional with a diverse background in retail and scheduling. Skilled in customer service, problem-solving, and organizational skills. Committed to improving customer satisfaction and team performance through effective communication and teamwork.

Overview

7
7
years of professional experience

Work History

Fulfillment Associate

Amazon
Las Vegas, Nevada
10.2022 - Current
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Packed merchandise for delivery and moved items to delivery area.

Retail Merchandiser

Retail Odyssey
Orange, California
02.2022 - 10.2022
  • Implemented planograms to optimize shelf space and enhance customer engagement.
  • Managed product displays to maximize visual impact and product visibility.
  • Organized product displays in accordance with corporate guidelines.

Medical Scheduler

Nevada Heart & Vascular Center
Las Vegas, Nevada
08.2021 - 02.2022
  • Scheduled patient appointments using electronic health record system.
  • Communicated with patients regarding appointment reminders and changes.
  • Resolved scheduling conflicts to enhance patient flow.
  • Maintained accurate patient records in compliance with regulations.
  • Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
  • Followed up with patients and confirmed appointments.

Ticketing Supervisor

The Strat Hotel
Las Vegas, Nevada
05.2018 - 08.2020
  • Supervised ticketing operations for various events and performances.
  • Implemented procedures to ensure efficient ticket sales and distribution.
  • Assisted customers with inquiries, refunds, and ticket exchanges.
  • Monitored ticket inventory levels to prevent shortages or overages.
  • Resolved customer complaints promptly to maintain positive service standards.
  • Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously, and respectfully.

Ticketing Agent

The Strat Hotel
Las Vegas , NV
05.2018 - 08.2020
  • Assisted guests with ticket purchases and reservations.
  • Managed ticketing systems for events and shows.
  • Provided customer support for ticket-related inquiries.
  • Processed refunds and exchanges for dissatisfied customers.
  • Educated guests about upcoming events and promotions.
  • Handled cash transactions accurately during busy shifts.
  • Issued tickets with correct information regarding flight times, destinations, and seat assignments.

Education

High School Diploma -

Del Sol High School
01-2014

Skills

  • Time management
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Attention to detail

Timeline

Fulfillment Associate

Amazon
10.2022 - Current

Retail Merchandiser

Retail Odyssey
02.2022 - 10.2022

Medical Scheduler

Nevada Heart & Vascular Center
08.2021 - 02.2022

Ticketing Supervisor

The Strat Hotel
05.2018 - 08.2020

Ticketing Agent

The Strat Hotel
05.2018 - 08.2020

High School Diploma -

Del Sol High School
Brianna Villatoro