Dedicated professional with a diverse background in retail and scheduling. Skilled in customer service, problem-solving, and organizational skills. Committed to improving customer satisfaction and team performance through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Amazon
Las Vegas, Nevada
10.2022 - Current
Operated handheld scanners to track merchandise throughout fulfillment process.
Collaborated with team members to ensure efficient workflow throughout the shift.
Packed merchandise for delivery and moved items to delivery area.
Retail Merchandiser
Retail Odyssey
Orange, California
02.2022 - 10.2022
Implemented planograms to optimize shelf space and enhance customer engagement.
Managed product displays to maximize visual impact and product visibility.
Organized product displays in accordance with corporate guidelines.
Medical Scheduler
Nevada Heart & Vascular Center
Las Vegas, Nevada
08.2021 - 02.2022
Scheduled patient appointments using electronic health record system.
Communicated with patients regarding appointment reminders and changes.
Resolved scheduling conflicts to enhance patient flow.
Maintained accurate patient records in compliance with regulations.
Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
Followed up with patients and confirmed appointments.
Ticketing Supervisor
The Strat Hotel
Las Vegas, Nevada
05.2018 - 08.2020
Supervised ticketing operations for various events and performances.
Implemented procedures to ensure efficient ticket sales and distribution.
Assisted customers with inquiries, refunds, and ticket exchanges.
Monitored ticket inventory levels to prevent shortages or overages.
Resolved customer complaints promptly to maintain positive service standards.
Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously, and respectfully.
Ticketing Agent
The Strat Hotel
Las Vegas , NV
05.2018 - 08.2020
Assisted guests with ticket purchases and reservations.
Managed ticketing systems for events and shows.
Provided customer support for ticket-related inquiries.
Processed refunds and exchanges for dissatisfied customers.
Educated guests about upcoming events and promotions.
Handled cash transactions accurately during busy shifts.
Issued tickets with correct information regarding flight times, destinations, and seat assignments.