Brianna Wadley
Memphis,TN
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. The reward is always in assisting and taking care of all of the patient's /client's needs.
Overview
4
4
years of professional experience
Work History
Medication Management Assistant
Camelot Care Center
Memphis , TN
10.2022 - 08.2023
- Giving oral, topical, or inhaled medications to patients under the supervision of a licensed nurse Practitioner
- Keeping detailed records of medication dosages, times, and administration
- Assisting Nurse Practitioner with patient care, and helping residents with activities of daily life
- Maintaining a safe and hygienic work environment
- Following health and safety standards, and maintaining resident confidentiality
- Communicating with patients, family members, and other associates in a friendly and professional manner
Office Administrator
Access Home Healthcare
Memphis, TN
04.2022 - 08.2022
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Performed clerical duties such as photocopying, faxing and scanning documents.
Patient Access Services Representative
Memphis Health Center
Memphis, TN
02.2021 - 03.2022
- Provided customer service to patients by answering questions and addressing complaints.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
- Assessed patient needs and provided appropriate referrals to other healthcare providers.
- Coordinated with clinical staff to ensure timely care for patients.
- Performed data entry tasks for patient information into electronic health record systems.
- Distributed informational materials about practice policies, procedures, and services.
- Conducted follow-up calls to check on the status of discharged patients.
- Prepared daily summaries of patient visits for physicians' review.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
- Provided support during medical examinations or tests when necessary.
Interview Coordinator/Lead Cashier
Burlington Coat Factory
Memphis , TN
08.2019 - 01.2021
- Developed and maintained interview schedules for potential candidates.
- Organized, coordinated and conducted interviews with hiring managers and potential candidates.
- Reviewed resumes and applications to determine qualifications of applicants.
- Prepared job postings, sourced qualified candidates, and scheduled interviews.
- Conducted phone screens with prospective candidates to assess their experience levels.
- Maintain a safe and clean front end of the store
- Assistant with all cashier's needs on the daily bases
Medical Assistant/Medical Office Professional
Bartlett Medical Clinic(Endocrinology)
Memphis , TN
03.2020 - 12.2020
- Assisted physician with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
Education
Associate of Applied Science - Medical Assistanting
Concorde Career College
Memphis07-2018
Some College (No Degree) - Nursing Administration
Middle Tennessee State University
Murfreesboro, TNSkills
- Paperwork drafting
- Skilled in [Technology]
- Timesheet Processing
- Payment verification
- Customer Engagement
- Client Relationships
- Recordkeeping
- Office Administration
- Scheduling expertise
- Motivational Leadership
- Administrative tasks
- Talent Acquisition
Timeline
Medication Management Assistant
Camelot Care Center
10.2022 - 08.2023
Office Administrator
Access Home Healthcare
04.2022 - 08.2022
Patient Access Services Representative
Memphis Health Center
02.2021 - 03.2022
Medical Assistant/Medical Office Professional
Bartlett Medical Clinic(Endocrinology)
03.2020 - 12.2020
Interview Coordinator/Lead Cashier
Burlington Coat Factory
08.2019 - 01.2021
Associate of Applied Science - Medical Assistanting
Concorde Career College
Some College (No Degree) - Nursing Administration
Middle Tennessee State University