Brianna Ward
Tempe,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Barista
The Fix Drive Thru Coffee LLC
08.2024 - Current
- Prepare high-quality coffee beverages following established recipes and standards.
- Operate espresso machines and grinders to ensure optimal performance and product quality.
- Manage inventory levels, restocking supplies to maintain operational efficiency during peak hours.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
In-Store Prime Shopper
Whole Foods Market Company
03.2022 - 11.2023
- Fulfilled orders within allotted times and continually met or exceeded required metrics.
- Assisted customers with products questions, complaints and effectively addressed any concerns.
- Served as auxiliary cashier and SCO attendant, processed Amazon returns and provided general customer service.
Barista, Customer Service
Léa French Street Food
05.2021 - 02.2022
- Trained new baristas on beverage preparation techniques and customer service protocols for consistent quality.
- Maintained regular and consistent attendance and punctuality.
- Fostered a welcoming atmosphere by engaging customers in conversation and providing personalized recommendations.
- Cleaned counters, machines, utensils, and seating areas daily.
Retail Cashier
Liborio Baking Company
08.2019 - 03.2020
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
Basketball Manager
Elmwood Park Athletics
09.2017 - 02.2019
- Assisted coaching staff with game preparation and player assessments, enhancing team performance.
- Managed equipment inventory, maintaining organization and readiness for practices and games.
- Analyzed game footage to provide constructive feedback to players, improving their strategic understanding.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2026
Associates Degree in Arts - Psychology
Oakton College
Des Plaines, IL05-2023
High School Diploma -
Elmwood Park High School
Elmwood Park, IL12-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
Accomplishments
- Inducted into National Honor Society in High School.
- Successfully won top 10 in two DECA events including: Hospitality and Tourism and Apparel and Accessories.
- Effectively completed High School early to focus on secondary education at Oakton College.
- Graduated Oakton with President's Scholar and High Honors.
- Accepted into the National Society of Leadership and Success, Phi Theta Kappa Honor Society.
- Continued to maintained a GPA of 3.3 throughout College.
Timeline
Barista
The Fix Drive Thru Coffee LLC
08.2024 - Current
In-Store Prime Shopper
Whole Foods Market Company
03.2022 - 11.2023
Barista, Customer Service
Léa French Street Food
05.2021 - 02.2022
Retail Cashier
Liborio Baking Company
08.2019 - 03.2020
Basketball Manager
Elmwood Park Athletics
09.2017 - 02.2019
Bachelor of Arts - Psychology
Arizona State University
Associates Degree in Arts - Psychology
Oakton College
High School Diploma -
Elmwood Park High School