BRIANNA WARDEN
Old Bridge,NJ
Summary
Highly motivated team player with strong communication and organizational skills seeking to contribute to the success of a diverse, dynamic company. With proven leadership, growth and customer service experience, I have a deep understanding of operations and customer satisfaction. My commitment to service has enabled me to perform positively in a wide array of environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Regal Logistics
Middlesex
12.2023 - Current
- Deliver high-quality products while maintaining excellent punctuality, customer service, and efficiency
- Maintaining best practices for safety, both on the road and loading and unloading delivery vehicle
- Served and completed an average of 120 on-time customer deliveries per day
- Maintaining accurate delivery logs and records.
Assistant General Manager
Planet Fitness
Edison, NJ
03.2021 - 12.2023
- Directly supported executive management in meeting goals, standards and growth opportunities
- Aided in developing, coordinating and enforcing policies, procedures and productivity standards for a team of 15+ individuals
- Ensured customer satisfaction by engaging patrons within the facility to obtain feedback for overall quality and process improvement
- Completed accurate weekly inventory, ordering and bank utilizing POS system and Microsoft Office
- Hired, onboarded, trained and managed all new sales associates
- Met and exceeded weekly team sales goals by an average of 10% per week
- Responded and resolved all customer escalations.
Guest Services Representative
Top Golf
Edison
11.2018 - 06.2020
- Identified and assessed guest needs to achieve satisfaction and positive experiences
- Created, confirmed and maintained guest reservation records
- Ensured proper follow procedure with all guests and accounts
- Maintained strong communication and active listening skills throughout guest interactions via phone
- Multi-tasked and prioritized multiple guest needs at once.
Education
High school or equivalent -
Old Bridge High School
06.2021
Skills
- Management
- Customer Relations
- Communication
- Team Leadership
- Computer Management
- Conflict Resolution
Military Experience
United States Army National Guard
Combat Engineer, 02/2022 - Current
Certification
- First Aid, AED and CPR
- Driver's License
Accomplishments
- National Defense Service Medal
- Army Service Ribbon
References
References available upon request.
Timeline
Delivery Driver
Regal Logistics
12.2023 - Current
Assistant General Manager
Planet Fitness
03.2021 - 12.2023
Guest Services Representative
Top Golf
11.2018 - 06.2020
High school or equivalent -
Old Bridge High School
- First Aid, AED and CPR
- Driver's License
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