Brianna White
Pittsburgh,Pennsylvania
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Intermediate Representative, Client Service
BNY Mellon
03.2023 - Current
- Provide quality support to clients with complex transactions daily.
- Review participant data for accuracy to ensure their payments will be sent accurately.
- Review funding documentation to confirm bank and client agrees.
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
Senior Representative, Middle Office
BNY Mellon
11.2021 - 01.2023
- Worked as liaison between the client and their custodian banks.
- Researched, analyzed, and reconciled discrepancies across many accounts.
- Completed monthly summary reports for client.
- Answered questions quickly via email or return phone call within 1-hour period.
Lead Representative, Cash Management
BNY Mellon
10.2015 - 11.2021
- Supervised daily workflow to ensure all work is completed.
- Reviewed quality of work to ensure SLAs were met.
- Managed time to complete complex deliverables and provide support to team.
- Studied retained asset product including software used and processing guidelines.
Education
Graduate Accounting Certificate -
DeVry University
Online06.2024
Bachelor of Science: Business Management -
DeVry University
Online01.2017
Skills
- Organization
- Time Management
- Problem Solving
- Data Analysis
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Leadership
- Teamwork
- Records Management
- Client Services
- Task Prioritization
- Analytical Skills
Timeline
Intermediate Representative, Client Service
BNY Mellon
03.2023 - Current
Senior Representative, Middle Office
BNY Mellon
11.2021 - 01.2023
Lead Representative, Cash Management
BNY Mellon
10.2015 - 11.2021
Graduate Accounting Certificate -
DeVry University
Bachelor of Science: Business Management -
DeVry University
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