Brianna Will
Newport,KY
Summary
Driven and personable professional with a strong background in customer service, sales, team leadership, and retail management. I thrive on connecting with people, understanding their needs, and creating experiences that build trust and drive sales. Known for being dependable, adaptable, and confident in fast-paced environments, I bring hands-on experience leading teams, representing products, and solving problems with a positive, customer-first approach. Ready to bring my communication, relationship-building, and sales skills into a new career.
Overview
6
6
years of professional experience
Work History
Store Manager
Peace, Love, And Little Donuts
Edgewood, Kentucky
01.2024 - Current
- Boosted sales with product suggestions, upselling, promotions, and tailored customer support.
- Guided and trained employees, assigning duties to maintain high service standards during peak times.
- Built customer relationships and encouraged repeat visits through attentive service and product expertise.
- Supported daily customer service operations, delivered positive guest experiences, and resolved complaints quickly.
- Addressed customer questions and complaints promptly, ensuring customer satisfaction and loyalty.
- Processed customer orders, handled payments, managed inventory, and tracked daily sales.
- Kept store clean, organized, and ready for customers each day.
- Counted sales, balanced cash, and completed bank deposits for opening and closing tasks.
- Set customer service expectations and monitored staff compliance.
Kitchen Manager/Lead Pastry Chef
Baltimarons
Baltimore, Maryland
03.2021 - 01.2024
- Trained team members on pastry techniques, recipes, food safety, quality standards, and efficient kitchen procedures.
- Supported team of 4 pastry staff by organizing daily production workflow and assigning tasks to meet production goals and deadlines.
- Assisted with full french macaron production process, from ingredient prep and mixing through baking, filling, finishing, and packaging.
- Kept product quality and presentation consistent while working through high-volume production and tight deadlines.
- Handled inventory, ingredient ordering, storage, and product usage to reduce waste and maintain adequate supplies.
- Tracked production schedules and prioritized tasks so orders were completed accurately and on time.
- Maintained kitchen organization, cleanliness, and food safety standards according to company procedures.
Field Sales & Brand Ambassador
Baltimarons
Baltimore, Maryland
03.2021 - 01.2024
- Traveled to weekend markets, festivals, and community events to represent and sell freshly prepared French macarons directly to customers.
- Engaged with potential customers, introduced products, answered questions, and used product knowledge to encourage purchases.
- Created attractive product displays and actively engaged passing customers to generate interest and maximize sales opportunities.
- Managed on-site sales, transactions, inventory, product setup, and restocking throughout events.
- Built strong customer relationships through friendly, personalized service while promoting product quality, flavors, and presentation.
- Represented the brand independently at multiple locations while maintaining consistent standards for product quality and customer experience.
- Baked, packaged, and prepared products throughout the week to ensure inventory was ready for weekend markets and events.
- Transported finished products to ensure timely distribution to fellow sales representatives and coordinated product distribution to ensure each market location was properly stocked.
Education
Pastry Chef - Baking And Pastry Arts
Stratford University
Baltimore, MD01-2021
Transferred Before Completion - General Studies
Harford Community College
Bel Air, MD01-2019
High School Diploma -
Patterson Mill High School
Bel Air, MD01-2017
Skills
- Sales & Product Promotion
- Brand Representation & Product Knowledge
- Customer Service & Relationship Building
- Team Leadership & Training
- Operations & Organization
- Time Management & Multitasking
- Problem Solving & Conflict Resolution
- Communication & Interpersonal Skills
Timeline
Store Manager
Peace, Love, And Little Donuts
01.2024 - Current
Kitchen Manager/Lead Pastry Chef
Baltimarons
03.2021 - 01.2024
Field Sales & Brand Ambassador
Baltimarons
03.2021 - 01.2024
Pastry Chef - Baking And Pastry Arts
Stratford University
Transferred Before Completion - General Studies
Harford Community College
High School Diploma -
Patterson Mill High School