Brianna Williams
Elizabeth City,NC
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. I excel in managing diverse caseloads and fostering positive outcomes. Achieved significant improvements in process efficiency and client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
IMC I
Perquimans County Department Of Social Services
08.2023 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Achieved higher levels of accuracy in determining eligibility with thorough analysis of financial, employment, and personal information.
- Updated client records accurately to reflect changes in eligibility status or personal circumstances that may affect their benefits entitlements.
- Managed a diverse caseload effectively, prioritizing tasks based on urgency and level of complexity while maintaining attention to detail throughout all stages of the process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Trained staff on current eligibility requirements and policies.
Lead Teacher
Bright Beginnings Daycare
01.2020 - 07.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Cashier
Wal-Mart Supercenter
10.2016 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Northeastern High School
Elizabeth City, NC06.2016
Skills
Policy Knowledge
Verbal Communication
Motivational Interviewing
Microsoft Office
Interviewing
Medicaid knowledge
Eligibility Determination
Social Services
Cultural Sensitivity
Documentation and paperwork
Documentation And Reporting
Application Review
Timeline
IMC I
Perquimans County Department Of Social Services
08.2023 - Current
Lead Teacher
Bright Beginnings Daycare
01.2020 - 07.2023
Cashier
Wal-Mart Supercenter
10.2016 - 01.2020
High School Diploma -
Northeastern High School
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