BRIANNA WILLIAMS
Bronx,NY
Summary
Detail-oriented Administrative Professional with 9 years of experience in customer service and operational support within fast-paced environments. Skilled in front-line assistance, document processing, data tracking, and onboarding. Demonstrates strong organizational and communication capabilities, enhancing team collaboration and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Training Technician (PEDC)
United States Postal Service
02.2026 - Current
- Coordinate employee training and onboarding while providing administrative support to employees, managers, and leadership.
- Track required training, maintain accurate compliance records, update documentation, and prepare status reports for leadership.
- Communicate with employees and managers by phone, email, and Microsoft Teams to provide information, answer questions, and coordinate training activities.
- Use Microsoft Office applications to maintain records, prepare materials, organize information, and support daily department operations.
- Provide guidance on policies and procedures while managing multiple priorities and time-sensitive requests.
Lead Clerk / Passport Acceptance Agent
United States Postal Service
11.2019 - 01.2026
- Processed passport applications, reviewed required documents for completeness and accuracy, and protected confidential personal information.
- Provided front-line customer service, answered questions, explained requirements, and resolved concerns in a high-volume public service environment.
- Processed payments and transactions accurately while maintaining required records and documentation.
- Coordinated daily workflow and assisted management with administrative and operational responsibilities.
- Maintained payroll and operational records and supported onboarding activities for new employees.
Customer Service Representative
Pay-O-Matic
01.2017 - 01.2019
- Resolved customer complaints and concerns by employing empathy and problem-solving skills, leading to improved customer satisfaction.
- Assisted customers with inquiries, transactions, and service needs, ensuring satisfaction through professional and courteous communication.
- Processed financial transactions accurately while safeguarding confidential customer information.
Home Health Aide
Cooperative Home Care Associates
01.2013 - 01.2016
- Provided direct support to clients with daily living activities while maintaining privacy, professionalism, and compassionate service.
- Supported clients with mobility and transportation to medical appointments while maintaining organized living environments to enhance comfort and safety.
- Facilitated communication between clients, families, and healthcare professionals to address daily needs and ensure timely appointments.
Education
High School Diploma -
Frederick Douglass Academy
New York, NY06-2011
Skills
- Training Development
- Administrative and clerical support
- Data entry and record maintenance
- Report preparation and tracking
- Scheduling and meeting coordination
- Microsoft Word, Excel, Outlook, and PowerPoint
- Customer-focused service
- Front desk and telephone communication
- Transaction and payment processing
- Confidential records management
- Organization and multitasking
- Conflict resolution
Leadership And Community Service
- Chapter President, Phoenix Sorority, Helped lead a founding chapter of 125-150 members and organized community events and member engagement activities.
- Administrative Operations Manager, Empire Outlaws Youth Sports, Oversee registration, communication, records, and administrative procedures.
Timeline
Training Technician (PEDC)
United States Postal Service
02.2026 - Current
Lead Clerk / Passport Acceptance Agent
United States Postal Service
11.2019 - 01.2026
Customer Service Representative
Pay-O-Matic
01.2017 - 01.2019
Home Health Aide
Cooperative Home Care Associates
01.2013 - 01.2016
High School Diploma -
Frederick Douglass Academy