Brianna Winston
Little Rock,AR
Summary
Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Proficient in relevant software.
Overview
12
12
years of professional experience
Work History
Problem Solver
Amazon
Little Rock, Arkansas
05.2023 - Current
- Analyzed customer feedback to identify service improvement opportunities.
- Collaborated with teams to solve operational challenges efficiently.
- Resolved issues using Amazon's problem-solving frameworks and tools.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Quality Control
Dillards Inc.
Maumelle, Arkansas
04.2019 - 05.2023
- Implemented quality control procedures when working with large datasets.
- Identify and resolve issues with merchandise.
- Monitor and report all tasks.
- Excellent writing and reading.
- Data input.
Teller
Simmons Bank
Pine Bluff, Arkansas
01.2015 - 04.2019
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Collaborated with team members to enhance customer service experience.
- Resolved customer complaints promptly and professionally.
- Balanced daily reports to ensure accurate financial records.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Assistant Manager
Khols retail store
Little Rock, Arkansas
06.2013 - 01.2015
- Collaborated with management to implement promotional strategies and improve customer engagement.
- Managed customer complaints and resolved issues promptly.
- Maintaining a high positive level of customer satisfaction.
- Assisted store manager in overseeing daily operations including inventory.
- Excellent positive customer service.
- Training new associates.
Education
High School Diploma -
Pinebluff High
Pine Bluff, Arkansas05-2012
Skills
- Data analysis
- Quality control
- Operational efficiency
- Customer feedback analysis
- Team collaboration
- Customer service
- Issue resolution
- Data entry
- Analytical thinking
- Decision-making
- Critical thinking
- Creative solutions
- Computer skills
- Multitasking and prioritization
- Staff education and training
- Process transactions
- Communication skills
Accomplishments
- Commitment to high standards! because of my hard work.
- Positive behavior.
- Good attendance.
- Go beyond and help the team.
Timeline
Problem Solver
Amazon
05.2023 - Current
Quality Control
Dillards Inc.
04.2019 - 05.2023
Teller
Simmons Bank
01.2015 - 04.2019
Assistant Manager
Khols retail store
06.2013 - 01.2015
High School Diploma -
Pinebluff High