Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Wrucke

Louisville,KY

Summary

Experienced in and enthusiastic about the service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Diplomatic and friendly with proven commitment to employee training and safety standards. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Excels at problem solving, multitasking and providing a positive guest experience.

Overview

14
14
years of professional experience

Work History

Crew Member

Trader Joes
09.2023 - 09.2024
  • Developed and managed relationships with customers to increase guest loyalty.
  • Met customer service goals and exceeded guest expectations.
  • Encouraged shoppers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Assisted guests by finding merchandise quickly and making helpful suggestions to boost store satisfaction rates.
  • Maintained a clean and organized workspace, promoting a welcoming environment for guests.
  • Cleaned and maintained store aisles and merchandise displays to provide shoppers with positive experience.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.

Team Leader

Panera Bread
09.2016 - 08.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with guests through positive attitude and ability to anticipate guest's needs.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Gathered, organized and input information into digital database.
  • Devised and implemented processes and procedures to streamline operations.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Server/Bartender

Golden Rolls Sushi Bar And Grill
12.2015 - 06.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Preschool Teacher's Aide

McHenry County College
08.2014 - 02.2015
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Engaged and entertained children through recreational and educational activities.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Supervised children during in-classroom activities and on playground.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Organized snack time and nap hours.
  • Taught children with creative approaches, methods, and techniques.
  • Collaborated with instructors to develop engaging lesson plans.

Trainer/Crew Member

Panera Bread
05.2013 - 04.2014
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Greeted guests entering store and responded promptly to their needs.
  • Built relationships with guests to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed guest needs and made product recommendations to increase sales.

Crew Member

Wendy's
03.2011 - 02.2013
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting guests and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and guest experience.

Education

High School Diploma -

Woodstock High School
05.2013

Skills

  • Effective Customer Service
  • Work Planning and Prioritization
  • Guest Relationships
  • Staff Training
  • Task Delegation
  • Guest Needs Anticipation
  • Leading Employees
  • Sales Expertise
  • Teamwork and Collaboration
  • Coaching and Mentoring
  • Conflict Resolution
  • Transcribing Information

Timeline

Crew Member

Trader Joes
09.2023 - 09.2024

Team Leader

Panera Bread
09.2016 - 08.2023

Server/Bartender

Golden Rolls Sushi Bar And Grill
12.2015 - 06.2016

Preschool Teacher's Aide

McHenry County College
08.2014 - 02.2015

Trainer/Crew Member

Panera Bread
05.2013 - 04.2014

Crew Member

Wendy's
03.2011 - 02.2013

High School Diploma -

Woodstock High School

Similar Profiles

CREATE PROFILE
Brianna Wrucke