Brianna Wynn
Tuscaloosa,AL
Summary
Demonstrates excellent interpersonal skills, and takes great pride in serving customers. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Unum Life Insurance
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 40 incoming calls , and emails per day from customers.
Inventory Control Specialist
Williams-Sonoma
07.2020 - 10.2022
- Communicated effectively with international customers to place orders, recommend items, and answer questions
- Managed inventory levels to ensure adequate merchandise available for customer orders
- Supported colleagues during peak-volume shifts by filling in to assist during under-staffed hours
- Developed ongoing knowledge of available products to accurately select items and fulfill customer orders.
Draftsman
Coral Industries
10.2016 - 05.2020
- Demonstrated competency and focus while programming CNC machines and creating CAD drawings
- Analyzed and interpreted blueprints and drawings; ensured accuracy to promptly process work orders
- Provided administrative support; completed worksheets/forms, maintained logs, and documented issues
- Reduced downtime and increased productivity by routinely performing preventative maintenance and inspections.
Stocking Specialist
Walmart
05.2019 - 11.2019
- Developed systems to effectively receive, unload, and stock merchandise; decreased labor hours
- Maintained ongoing knowledge of available products and promotions to best serve customers and answer questions
- Created visually appealing merchandise displays; generated impulse purchases and moved profitable merchandise
- Enforced company policies and procedures for safety guidelines.
Sales Associate
Target
03.2015 - 07.2017
- Increased revenue by utilizing proven sales techniques to upsell items to customers at checkout
- Cultivated relationships and developed rapport with customers; generated brand loyalty and secured repeat business
- Multitasked with several customers simultaneously; provided prompt, individualized attention to ensure satisfaction
- Processed cash/credit card transactions via point of sale (POS) systems; reconciled cash drawers daily.
Customer Service Representative
FIS Global
02.2014 - 04.2017
- Managed high volumes of multi-lined phone calls in a fast-paced, high-pressure, call-center environment
- Provided one call conflict resolution; identified mutually beneficial solutions to problems
- Navigated/toggled between multiple computer applications/screens to research accurate answers to customer questions
- Managed accounts, updated customer information, and documented concerns for escalation procedures.
Education
High School Diploma -
Holt High School
Tuscaloosa, AL05.2013
Skills
- Client Focused
- Data-Entry
- Conflict Management
- De-escalation
- Detail Oriented
- Critical Thinking
- Time Management
- Microsoft Office Suite
- Windows
- CNC Programming
- Customer Service
- Problem-solving abilities
- Active Listening
Military Service
United States Army, E-3, 01/2012, 07/2017
Timeline
Customer Service Representative
Unum Life Insurance
10.2022 - Current
Inventory Control Specialist
Williams-Sonoma
07.2020 - 10.2022
Stocking Specialist
Walmart
05.2019 - 11.2019
Draftsman
Coral Industries
10.2016 - 05.2020
Sales Associate
Target
03.2015 - 07.2017
Customer Service Representative
FIS Global
02.2014 - 04.2017
High School Diploma -
Holt High School
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