BARBRA HATSUE WALKER
Candler,NC
Summary
Seeking a position in the capacity of Office Administration in a professional work environment, bringing the following experience, skills and attributes. Extensive experience working with the public in a professional environment. Interfacing well with others at all levels. Caring and hardworking with excellent interpersonal communication, customer service, marketing management and office support skills.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
CITY OF ASHEVILLE WATER RESOURCES
Asheville, NC
07.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Back up for several key customer service components including front desk, cashier office, Courtesy calls, cut lists and VSHO
- Adjust qualifying customer accounts for leak adjustments
- Check coworkers adjustments for quality
- HR Liaison for Customer Service Representatives
- Received 2 Quality of Service Awards in less than 3 years
Nursing Unit Coordinator
ASTON PARK HEALTH CARE CENTER
Asheville, NC
03.2009 - 06.2019
- Maintained compliance with company and legal requirements
- Review program needs and recruited qualified staff
- Wrote recommendations for exceptional employees
- Maximized employee retention by creating positive work environment
- Schedule staff according to resident needs
- Schedule residents medical needs as directed by medical staff
- Keep charts, records and appointments for residents up to date
- Communicate and work together with all departments to ensure smooth day to day operations.
- Evaluated and monitored care and services throughout shift to improve quality levels
- Received 5 star Employee 5 consecutive years
Office Manager, Insurance Agent
TABATHA HAMLIN STATE FARM
Fletcher, NC
04.2011 - 11.2011
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage
- Processed applications, payments, corrections, endorsements
- Called 100 warm leads each week to expand client base.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Responded to customer calls swiftly to resolve issues and answer questions.
Operations Manager
Wal-Mart Supercenter
Arden, NC
08.1994 - 01.2009
- Assisted in managing 130 million dollar store
- Hired, trained and evaluated associates
- Budgeting of weekly payroll and scheduling of associates for all customer service related shifts
- Allocation of funds including but not limited to store expenses, associate and customer relations and store donation funds
- Supervising daily operations in departments of accounting, human resources, receiving invoicing and claims
- Attended several Women and Minorities Leadership seminars
Skills
- Calm and Professional Under Pressure
- Results oriented
- Client focused
- Excels in Customer service
- Multitasking
- Organizational skills
- Extensive experience working with public and employee management
- Professional appearance and disposition
- Resourceful research and innovative problem solving skills
- Team player who accepts constructive criticism easily and integrates well with other employees
- Works well in fast paced environment with attention to detail
- Excels at organization and management of multiple projects simultaneously
- Self sufficient employee who works well with others as well as limited to no supervision
- Data Entry and Maintenance
- Responding to Difficult Customers
Timeline
Customer Service Representative
CITY OF ASHEVILLE WATER RESOURCES
07.2019 - Current
Office Manager, Insurance Agent
TABATHA HAMLIN STATE FARM
04.2011 - 11.2011
Nursing Unit Coordinator
ASTON PARK HEALTH CARE CENTER
03.2009 - 06.2019
Operations Manager
Wal-Mart Supercenter
08.1994 - 01.2009