Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

MELINDA COLE

YAKIMA,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

INTERNATIONAL PAPER
11.2007 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

FORKLIFT OPERATOR /Machine Operator

WEYERHAUSER
08.2002 - 10.2007
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Replenished materials and supplies as needed to maintain production.
  • Quickly shut down equipment in emergency situations following protocols.
  • Placed orders for materials and equipment with vendors.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Education

High School Diploma -

West Valley High School
Yakima, WA
06.1995

Associate of Arts -

Yakima Valley Community College
Yakima, WA
08.1995 - 05.1998

MEDICAL ADMINISTRATIVE ASSISTANT -

Yakima Valley Community College
Yakima, WA
08.2000 - 06.2002

Skills

  • Calm and Professional Under Pressure
  • Microsoft Excel
  • Problem-Solving Ability
  • Conflict Resolution
  • Spreadsheets
  • Customer
  • Professional Telephone Demeanor
  • Filing
  • Coordination
  • Customer Relations
  • Prioritization
  • Office Equipment Proficiency
  • Stock Management
  • Active Listening
  • Customer Service
  • Administrative and Office Support
  • Order Processing
  • 10-Key
  • Managing Multiple Tasks
  • Microsoft Word
  • Critical Thinking
  • Multi-Line Phone Talent
  • Medical Terminology Knowledge
  • Microsoft PowerPoint
  • Calm and Professional Under Pressure

Timeline

Customer Service Representative

INTERNATIONAL PAPER
11.2007 - Current

FORKLIFT OPERATOR /Machine Operator

WEYERHAUSER
08.2002 - 10.2007

MEDICAL ADMINISTRATIVE ASSISTANT -

Yakima Valley Community College
08.2000 - 06.2002

Associate of Arts -

Yakima Valley Community College
08.1995 - 05.1998

High School Diploma -

West Valley High School

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MELINDA COLE