Brianna Xayavong
Palmdale,CA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Paraprofessional
The Stepping Stones Group
Palmdale, CA
05.2026 - 06.2026
- Supported individualized education plans, tailoring approaches to meet diverse student needs.
- Assisted educators in implementing instructional strategies and classroom management techniques.
- Collaborated with multidisciplinary teams to enhance student learning and development outcomes.
Para Educator
Lancaster School District
Lancaster, CA
01.2026 - 05.2026
- Supported students with diverse learning needs through individualized instruction and assistance.
- Collaborated with teachers to develop and implement tailored educational strategies.
- Assisted in classroom management, fostering a positive and inclusive learning environment.
- Monitored student progress and provided constructive feedback to enhance academic performance.
Mailroom Clerk
Acentra Health
Cheyenne, WY
09.2021 - 08.2025
- Documentation organization and coordination to individual departments
- Quality assurance of documents received and entered appropriately into coordinating systems along with management of individual pieces of mail that both entered and left the facility
- Supporting monetary management of received funds on behalf of the State of Wyoming
- Proficient in Microsoft Excel and Word
- Handled PHI under HIPAA regulations.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
Night Stocker
FE Warren AFB
Cheyenne, WY
12.2024 - 05.2025
- Stocked shelves efficiently to maintain inventory organization and accessibility.
- Monitored expiration dates on perishable items, ensuring compliance with safety standards.
- Unloaded arriving product stock and moved to store display areas.
- Removed all boxes and related trash from sales floor and processed through compactors.
Guest Service Representative
Medical University Of South Carolina
Charleston, SC
10.2020 - 09.2021
- Assisted in resolving patient inquiries and concerns, enhancing overall satisfaction.
- Collaborated with healthcare professionals to streamline communication and improve service delivery.
- Monitored front desk operations to ensure adherence to policies and enhance efficiency.
Bookseller
Barnes & Noble
Charleston, SC
10.2020 - 01.2021
- Assisted customers in locating and selecting books, enhancing overall shopping experience.
- Maintained organized inventory through proficient use of point-of-sale systems and stock management tools.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Researched and ordered new titles to maintain updated store selection.
SECURITY OFFICER
High Point University
High Point, NC
02.2019 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Patrolled and monitored property areas via company vehicle
- Provided customer service to parents and students
- Worked with a team as well as alone when answering calls
- Vet 100 or more cars in one shift
CUSTOMER LEAD
Food Lion
Greensboro, NC
07.2014 - 02.2019
- Greeted customers and resolved customer service issues using company processes and policies and provided updates to customers
- Conferred with senior management to handle and correct disciplinary or knowledge issues
- Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
- Trained, and oversaw 10-15 new team members to strengthen performance and job expertise
CASHIER
Michael's Craft Store
Greensboro, NC
10.2014 - 01.2015
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Answered phone calls and questions about store policies and concerns to support positive customer experiences
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Education
Associate of Science - MRI
CBD College
Los Angeles04-2027
Bachelor of Arts - English and Anthropology
University of North Carolina Greensboro
Greensboro, NC12-2019
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- CPR
- Clerical support
- Customer service
- Cash handling
- Phone etiquette
- POS system operations
Certification
American Heart Association | February 2026- February 2028
Timeline
Paraprofessional
The Stepping Stones Group
05.2026 - 06.2026
Para Educator
Lancaster School District
01.2026 - 05.2026
Night Stocker
FE Warren AFB
12.2024 - 05.2025
Mailroom Clerk
Acentra Health
09.2021 - 08.2025
Guest Service Representative
Medical University Of South Carolina
10.2020 - 09.2021
Bookseller
Barnes & Noble
10.2020 - 01.2021
SECURITY OFFICER
High Point University
02.2019 - Current
CASHIER
Michael's Craft Store
10.2014 - 01.2015
CUSTOMER LEAD
Food Lion
07.2014 - 02.2019
Associate of Science - MRI
CBD College
Bachelor of Arts - English and Anthropology
University of North Carolina Greensboro