Brianna Zepeda
Oxnard,California
Summary
Experienced with patient scheduling, check-ins, and administrative duties. Utilizes effective communication and problem-solving skills to enhance patient experiences and office efficiency. Knowledge of medical office procedures ensures seamless operation and positive environment for patients and staff.
Overview
4
4
years of professional experience
Work History
Medical Front Office Receptionist
Primary Medical Group
10.2021 - Current
- Managed patient scheduling, ensuring efficient appointment flow and reduced wait times.
- Maintained office supply inventory, optimizing resource availability for daily operations.
- Implemented workflow improvements, enhancing communication between front office and clinical staff.
- Trained new staff on reception protocols and software systems to ensure operational consistency.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Checked patient insurance, demographic, and health history to keep information current.
Education
High School Diploma -
Oxnard High School
Oxnard, CASkills
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Insurance verification
- Appointment management
- Workflow optimization
- Reminder calls
- Front desk operations
- Team Player
- Medical terminology
Languages
Spanish
Professional Working
Timeline
Medical Front Office Receptionist
Primary Medical Group
10.2021 - Current
High School Diploma -
Oxnard High School