Brianna Fowler
Denver,CO
Summary
Experienced, resourceful, effective, and creative in areas involving critical thinking and problem-solving. As a professional student for many years, I have an innate ability to learn, absorb, and retain large amounts of information. With an understanding of how to work one-on-one as well as in small groups to get projects done on time and build lasting relationships.
Overview
12
12
years of professional experience
Work History
Emergency Communication Tech
City and County of Denver
06.2021 - Current
- Managed calls, using software and communication skills to assist citizens in crisis and helping solve time sensitive issues.
Customer Service Agent
American Airlines
03.2015 - 09.2020
- Managed projects in a timely manner
- Worked alone and with others to find solutions to time-sensitive problems.
Home Health Aide
AAA Health Services
08.2019 - 03.2020
- Distribute medications on a schedule
- Assist with food preparation and personal hygiene.
Customer Service Agent
Integrated Airlines Services
11.2011 - 03.2015
- Manage projects in a timely manner
- Worked alone and with others to find solutions to time-sensitive problems.
Handling Agent
United Parcel Service
08.2013 - 02.2015
- Manage projects in a timely manner
- Worked alone and with others to find solutions to time-sensitive problems.
Education
Bachelor’s of Fine Art - Digital Design
University of Colorado Denver
05.2022
Associate’s of Art - Graphic Design
Community College of Denver
05.2014
High School Diploma -
Aliso Niguel High School
06.2010
Skills
- Project management
- Time management
- Adaptability
- Ability to work under pressure
- Microsoft Office
- Adobe Suite
- Attention to details
- Communication
- Teamwork and Collaboration
- Problem-Solving
- Works Well Under Pressure
- Critical Thinking
- Computer Skills
- Active Listening
- Decision-Making
- Information documentation
- Data Entry
- Stress Tolerance
- Information Gathering and Relay
- System Maintenance
- Crisis Management
- Call Management
- Database Queries
- Emergency Assessment
- Prioritizing Situations
- Dependable and Responsible
- Flexible Schedule
- Providing Clear Directions
- Coaching and Mentoring
- Documentation
- Good Judgment
- Documentation And Reporting
- Data Systems Operation
- Telephone Etiquette
- Cross-Departmental Teamwork
- Rapid Needs Assessment
Timeline
Emergency Communication Tech
City and County of Denver
06.2021 - Current
Home Health Aide
AAA Health Services
08.2019 - 03.2020
Customer Service Agent
American Airlines
03.2015 - 09.2020
Handling Agent
United Parcel Service
08.2013 - 02.2015
Customer Service Agent
Integrated Airlines Services
11.2011 - 03.2015
Bachelor’s of Fine Art - Digital Design
University of Colorado Denver
Associate’s of Art - Graphic Design
Community College of Denver
High School Diploma -
Aliso Niguel High School
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